Orthodontic Treatment Coordinator

At Prime Orthodontics, we are excited to launch our new orthodontic practice dedicated to delivering outstanding patient care and transforming smiles. Our team is committed to creating a welcoming and efficient environment where our patients feel valued and cared for. We leverage cutting-edge technology and innovative approaches to orthodontics and seek individuals who share our passion for excellence. This is a travel position within Newport News and Gloucester.

Education Level:

Some Post-Secondary Education, Associate in Applied Science, Associates Degree.

Description:

The Treatment Coordinator is responsible for new patients’ smooth transition into the practice, existing patients’ ongoing dental care, communication with patients during treatment, and communication with specialty offices.

Qualifications:

• Possess knowledge of dental terminology.
• Understand and comply with policies and procedures associated with a dental practice.
• Understand and comply with HIPAA.
• Understand and comply with the HITECH Act of 2009.
• Working knowledge of dental practice management software

Essential Functions:

• Understand and use written information that may be presented in a variety of formats, such as text, tables, lists, figures, and diagrams; select reading strategies appropriate to the purpose, such as skimming for highlights, reading for detail, reading for meaning, and critical analysis.
• Express ideas and information in written form clearly, succinctly, accurately, and in an organized manner; use English language conventions of spelling, punctuation, grammar, and sentence and paragraph structure; tailor the written communication to the intended purpose and audience.
• Understand, interpret, and manipulate numeric or symbolic information; solve problems by selecting and applying appropriate quantitative methods such as arithmetic, quantitative reasoning, estimation, measurement, probability, statistics, algebra, geometry, and trigonometry.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Interact with others in ways that are friendly, courteous, and tactful.
• Demonstrate respect for individuals, cultural differences, and the attitudes and feelings of others.
• Work cooperatively and collaboratively with others to achieve goals by sharing or integrating ideas, knowledge, skills, information, support, resources, responsibility, and recognition.
• Identify own work and career interests, strengths and limitations pursue education, training, feedback, or other opportunities for learning and development; manage direct, and monitor one's own learning and development.
• Attend to, receive, and correctly interpret verbal communication and directions through cues such as the content and context of the message and the tone, gestures, and facial expression of the speaker.
• Express ideas and facts orally in a clear and understandable manner that sustains listener attention and interest; tailor oral communication to the intended purpose and audience.
• Select, access, and use necessary information, data, and communications-related technologies to accomplish work activities; such activities may include basic personal computer applications, telecommunications equipment, internet, electronic calculators, voice mail, email, facsimile machines, and copying equipment.
• Obtain facts, information, or data relevant to a particular problem, question, or issue through observation of events or situations, discussion with others, research, or retrieval of information from written or electronic sources; organize, integrate, analyze, and evaluate information.
• Anticipate or identify problems and their causes; develop and analyze potential solutions or improvements using rational and logical processes or innovative and creative approaches when needed.
• Make decisions that consider relevant facts and information, potential risks and benefits, and short- and long-term consequences or alternatives.

Duties:

Patient Services

• Greet new patients.
• Pull patient X-rays when requested.
• Review patient health histories.
• Set up consultation room for patient consultation appointments.
• Maintain a professional appearance within the reception area/office (organize patient education materials and magazines, straighten up the facility, report any larger maintenance issues to administrative assistant for follow-up).
• Arrange referral appointments and manage communications with specialty offices when requested.
• Present treatment plans to patients when instructed by the Dentist or Dental Hygienist.
• Call patients after a difficult treatment visit.

Records and Finance

• Send a copy of the patient record for consultation with specialists when requested.
• Securely store and handle patient records in compliance with legal requirements, including HIPAA privacy and security regulations.
• Arrange payment plans with patients.

Job Type: Full-time

Pay: From $24.00 per hour

Ability to Relocate:

• Newport News, VA 23606: Relocate before starting work (Required)

Work Location: In person