Dental Front Desk Receptionist & Treatment Coordinator

Dental Front Desk Receptionist & Treatment Coordinator

Absolute Smiles | Gainesville, VA 20155

Job Type: Full-time

Experience: Previous dental front desk or treatment coordination experience strongly preferred

Position: Patient Scheduling, Insurance Coordination & Treatment Plan Presentation

About Absolute Smiles

Absolute Smiles is a new, modern dental practice in Gainesville, Virginia, committed to providing excellent dentistry in a welcoming, professional, and patient-centered environment.

We are looking for a friendly, organized, confident, and experienced dental front desk receptionist and treatment coordinator to join our team. This is an important position for someone who understands that excellent patient care starts with the first phone call and continues through scheduling, financial discussions, and follow-up.

As an early member of our team, you will have the opportunity to help establish our office systems, create an outstanding patient experience, and contribute to the growth of our practice.

We are looking for someone who can do more than answer phones. We want a professional who can communicate confidently with patients, manage the front desk efficiently, and help patients move forward with recommended dental treatment.

Key Responsibilities

Front Desk & Patient Experience

Answer incoming phone calls promptly, professionally, and courteously.

• Convert new patient calls and inquiries into scheduled appointments through effective communication and follow-up.
• Welcome patients, manage check-in and check-out, and provide an excellent first impression.
• Schedule and confirm appointments while maintaining an efficient and productive schedule.
• Manage cancellations, rescheduling, overdue recall, and unscheduled appointments.
• Communicate professionally with patients by phone, text, email, and other approved communication channels.
• Maintain accurate patient information and protect patient confidentiality.

Treatment Coordination & Patient Communication

• Present dentist-recommended treatment plans clearly and professionally.
• Explain treatment estimates, insurance benefits, and expected patient financial responsibility.
• Discuss available payment arrangements and financing options in accordance with office policies.
• Follow up with patients who have unscheduled treatment and help them understand their next steps.
• Answer common questions about dental procedures, appointments, and financial arrangements without providing clinical advice outside your role.
• Build trust with patients and help them feel comfortable moving forward with recommended care.
• Coordinate with the dentist and clinical team to ensure patients receive consistent information.

Dental Insurance & Administrative Duties

• Verify dental insurance eligibility and benefits before appointments.
• Assist with insurance claims, pre-authorizations, predeterminations, and claim follow-up.
• Review insurance estimates and communicate limitations and uncertainties accurately.
• Collect copayments and patient balances and assist with daily financial reconciliation.
• Maintain accurate records of appointments, treatment plans, financial discussions, and patient communications.
• Assist with reports related to collections, unscheduled treatment, recall, and outstanding balances.
• Learn and use the practice-management software and patient communication systems effectively.

Practice Growth & Teamwork

• Help establish efficient front desk procedures for a new dental practice.
• Support new patient scheduling, patient retention, and reactivation efforts.
• Work closely with the dentist and dental assistant to coordinate patient flow.
• Monitor daily schedule opportunities and help fill openings appropriately.
• Contribute ideas to improve patient service, office organization, and operational efficiency.
• Maintain a professional, positive, and team-oriented attitude.

Required Qualifications

• Previous experience in a dental office, preferably in front desk operations, patient coordination, or treatment coordination.
• Strong verbal communication and telephone skills.
• Excellent customer service and interpersonal skills.
• Good organizational skills and attention to detail.
• Ability to communicate treatment estimates and financial information clearly and professionally.
• Basic understanding of dental insurance, insurance verification, claims, and patient billing, or demonstrated ability to learn these processes quickly.
• Computer proficiency and willingness to learn dental practice-management software.
• Dependable, punctual, professional, and able to manage multiple tasks.
• Ability to handle confidential patient information appropriately.
• Positive attitude and willingness to contribute to a growing practice.

Preferred Qualifications

• Hands-on experience as a dental treatment coordinator or dental front desk receptionist.
• Experience presenting comprehensive treatment plans and following up on unscheduled treatment.
• Familiarity with dental insurance PPO plans, benefit breakdowns, and patient estimates.
• Experience with dental practice-management software.
• Experience with appointment scheduling, recall systems, and patient communication platforms.
• Experience helping a dental practice improve new patient conversion, treatment acceptance, and collections.

What We Offer

• Opportunity to be part of a new dental practice from the beginning.
• Professional, respectful, and patient-centered working environment.
• Competitive compensation based on experience and qualifications.
• Opportunity to take ownership of front desk systems and patient coordination.
• Potential for long-term growth and increased responsibility as the practice expands.

Who We Are Looking For

The ideal candidate is warm and welcoming with patients, confident on the telephone, organized with administrative tasks, and comfortable discussing dental treatment and financial arrangements.

We value honesty, reliability, professionalism, initiative, and a genuine commitment to patient care. We want someone who takes responsibility, follows through on tasks, and works well with the dentist and clinical team.

how to apply

Kindly submit your resume through indeed

Pay: From $28.00 per hour

Work Location: In person