Front desk/Dental Treatment Plan Coordinator

Job Overview

As a Dental Treatment Plan Coordinator, you’ll help patients understand their recommended care and navigate the administrative steps needed to move forward. You’ll coordinate treatment plans, explain insurance and payment details, and keep patient records accurate and confidential. Your clear communication and organized follow-through will help create a smooth, supportive experience for patients and the dental care team.

Responsibilities

• Review treatment plans with patients, explain proposed procedures and next steps, and answer administrative questions.
• Verify health insurance coverage, explain benefits and limitations, and coordinate required documentation or approvals.
• Schedule and follow up on appointments, communicate with patients by phone and other channels, and support day-to-day office operations.
• Maintain accurate electronic health records (EHR) and patient management software entries while protecting patient confidentiality.
• Your impact: By making treatment and coverage details easier to understand, you help patients make informed care decisions and help the dental team coordinate care effectively.

Typical daily workflow

• Review the day’s treatment plans and identify patients who need financial or scheduling discussions.
• Meet with patients after the dentist explains the diagnosis and recommendations.
• Review the proposed care, estimated insurance coverage, and patient portion.
• Answer questions and help the patient choose next steps.
• Schedule accepted treatment or set a follow-up reminder.
• Record the discussion and update the treatment plan status.

Pay: From $23.00 per hour

Work Location: In person