Front Desk Receptionist

Front Desk Receptionist – Dental Office

Remedy Dental | Houston, TX

Job Summary

Remedy Dental is looking for a friendly, organized, and dependable Front Desk Receptionist to join our team. The ideal candidate will provide excellent customer service, manage patient scheduling, follow up with patients regarding treatment plans, and help keep daily office operations running smoothly. Candidates must be willing to assist dental assistants when the office gets busy and work as part of a team. Bilingual in English and Spanish is preferred.

Responsibilities

• Greet patients and provide a welcoming experience.
• Answer phone calls and respond to patient text messages.
• Schedule, confirm, and reschedule patient appointments.
• Verify dental insurance eligibility and benefits.
• Check patients in and out and update patient information.
• Collect patient payments and explain basic financial responsibilities.
• Maintain accurate patient records using Open Dental or similar dental software.
• Coordinate with dental assistants and the doctor regarding patient schedules.
• Reach out to patients with pending treatment plans to encourage scheduling and follow up on recommended dental treatment.
• Contact patients regarding unscheduled treatment, appointment reminders, and follow-up needs.
• Assist dental assistants with appropriate office tasks during busy periods, including helping maintain treatment room organization and supporting patient flow.
• Keep the front desk and reception area clean and organized.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Basic computer skills and ability to learn dental office software.
• Previous dental front desk or customer service experience preferred.
• Knowledge of dental insurance and billing is a plus.
• Bilingual in English and Spanish preferred.
• Ability to multitask, adapt to changing priorities, and work well in a team.
• Willingness to help dental assistants and other team members when the office is busy.
• Comfortable making phone calls and sending text messages to patients regarding pending treatment plans.

Location

Remedy Dental
14179 Northwest Freeway
Houston, TX 77040

Pay: $14.00 - $18.00 per hour

Work Location: In person