Front Desk Receptionist (Dental Office)

We are looking for a Receptionist/Front Desk person. As a Receptionist, you will be the first point of contact for the clinic. You will welcome patients and greet people who visit the office. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Responsibilities

• Greet and welcome patients as soon as they arrive at the office and direct to the appropriate provider
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Update calendars and schedule appointments
• Confirm patient's benefits coverage with insurance companies
• Collect and process payments from patients in person, or through collections from insurance companies
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills

• Will train person with right attitude.
• Prior work experience as a Receptionist, in Dental practice will be preferred but not mandatory
• Able to communicate fluently with patients and visitors
• Proficiency in Microsoft Office Suite
• Prior experience with Dentrix/Eaglesoft will be preferred
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k) matching
• Paid time off
• Retirement plan

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 1 year (Preferred)
• Dental office: 1 year (Required)

Work Location: In person