Front Desk

Key Responsibilities:

• Greet patients warmly upon arrival and deliver an exceptional first impression.
• Schedule appointments and optimize the daily patient calendar for maximum efficiency.
• Answer incoming calls, respond to patient inquiries, and direct messages appropriately.
• Maintain and update digital patient records while ensuring HIPAA compliance.
• Process patient copays, account balances, and daily billing transactions accurately.
• Assist patients with insurance verification, benefits breakdown, and claims processing.
• Keep the reception area clean, presentable, and well-stocked with administrative supplies.
• Collaborate closely with clinical and administrative staff to ensure smooth patient flow and office operations.

Requirements:

• Experience: Minimum of 1 year of administrative experience in a dental clinic setting preferred, but we are happy to train the right candidate.
• Knowledge: Familiarity with dental terminology and dental insurance verification processes.
• Technical Skills: Proficiency in computer systems and dental practice management software.
• Communication: Excellent verbal and written communication and interpersonal skills.
• Organization: Strong organizational and multitasking abilities in a fast-paced clinical setting.
• Professionalism: High attention to detail and a strict commitment to maintaining patient confidentiality.

• Competitive pay based on experience.
• Comprehensive health benefits package.
• Professional development and continuing education opportunities.
A supportive, team-oriented work culture in the heart of Howell.