Front Desk Receptionist

We are a small, friendly dental practice looking for a reliable, organized, and motivated Full-Time Dental Front Desk Receptionist to join our team! No experience is necessary - we are willing to train the right candidate with a high school diploma and eagerness to learn. We are looking for someone who is a team-player and wants to work in a fun, energetic, and positive environment where our goal is to provide quality care to our patients. Pay will be commensurate with experience. Our office has a fixed schedule with our open hours being Mon/Tue from 9-6 PM, Wed/Thur from 9-5 PM, and Fri from 9-1 PM. We are seeking someone who is professional, detail-oriented, comfortable multitasking, and able to provide excellent customer service while helping our office run efficiently.

Key Responsibilities

• Greet patients, manage check-in, and provide a welcoming experience with a smile.
• Answer incoming phone calls, respond to patient inquiries, and assist with scheduling.
• Maintain the daily schedule by confirming, scheduling, and managing existing appointments to keep a productive schedule.
• Collect copayments, outstanding balances, and process patient payments.
• Help maintain accurate patient records, insurance information, and contact details.
• Verify dental insurance eligibility, benefits, deductibles, annual maximums, and coverage limitations.
• Assist with pulling/filing charts in alphabetical order, inputting insurance verification into charts, and other administrative duties.
• Communicate effectively with the other front desk staff as well as the dentist, dental assistants, and patients to ensure smooth daily operations.
• Ensure the front office area, waiting room, and bathrooms are tidy and presentable, stocking supplies and cleaning when necessary.
• Maintain patient confidentiality and follow HIPAA requirements at all times.

Qualifications

• Previous dental front desk experience is preferred but not required.
• Solid written and verbal communication skills.
• Experience in Microsoft Office Suite and/or Google Drive.
• Knowledge of dental insurance verification and basic dental terminology is a plus.
• Fast learner who demonstrates strong communication, organizational, and multitasking skills.
• Comfortable discussing treatment costs and collecting payments.
• Ability to work independently, take initiative, and solve problems.
• Dependable, punctual, and professional.
• Friendly attitude and commitment to excellent patient care.
• Willingness to learn and help wherever needed in a small practice.
• Familiarity with Dentrix software is a plus.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 39.0 per week

Benefits:

• 401(k) matching
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Chart Filing: 1 year (Preferred)
• Dental office: 1 year (Preferred)
• Office Administration: 1 year (Required)

Work Location: In person