Dental Office Scheduling and Patient Coordinator

The opportunity

Caprock Dental is seeking a warm, organized, and highly accountable Scheduling and Patient Coordinator to lead the day-to-day business side of one of our practices. You will be the steady point person patients and team members can rely on - greeting people warmly, solving problems, keeping information accurate, and making sure commitments do not fall through the cracks.

This role requires both people confidence and operational discipline. You should enjoy talking with patients, explaining financial information clearly, working through insurance details, and maintaining structure in a changing environment. You will have clear responsibilities and support from the General Manager, but you must be resourceful enough to move the work forward without constant supervision.

What you will own
Patient experience and communication

• Create a warm, professional first and last impression for every patient, whether in person, by phone, text, or email.
• Listen carefully, answer questions accurately, and resolve concerns promptly while knowing when to involve the General Manager or clinical team.
• Communicate treatment-related financial expectations with confidence, empathy, and discretion.
• Help patients understand next steps so they leave with clarity rather than unanswered questions.

Scheduling and office flow

• Maintain a productive, accurate schedule that supports patient access, provider goals, and efficient use of clinical time.
• Confirm appointments, fill openings, manage short-notice changes, and reduce avoidable downtime.
• Coordinate daily huddles and communicate schedule risks, patient needs, and unfinished items before they become problems.
• Keep front-office workflows, handoffs, records, and follow-up lists current and organized.

Financial and insurance coordination

• Prepare and present clear, accurate patient financial arrangements using verified benefit and treatment information.
• Collect payments, post transactions correctly, maintain balanced accounts, and follow established cash-control procedures.
• Support insurance verification, estimates, claim follow-up, aging review, and collection of outstanding patient balances.
• Protect confidential financial and patient information and immediately address discrepancies.

Daily leadership and accountability

• Keep the office moving by clarifying priorities, closing communication gaps, and following up on commitments.
• Model professionalism, business-casual presentation, personal accountability, and a solution-focused attitude.
• Reinforce practice standards and raise people, process, or performance concerns to the General Manager early.
• Track assigned office metrics and explain what is on target, what is not, and what action is being taken.
• Help onboard and train team members on front-office processes, systems, and patient-service expectations.

What success looks like

• Patients feel welcomed, informed, and confident about financial and scheduling next steps.
• The schedule stays full and productive, with openings and disruptions handled proactively.
• Payments, insurance information, account notes, and daily balances are accurate and current.
• The General Manager receives timely facts, solutions, and follow-through - not preventable surprises.
• The office operates with visible organization, consistent standards, and strong teamwork.

The person we are looking for

• Friendly and confident with people, including when discussing money, expectations, or a difficult issue.
• Naturally organized, detail-conscious, and comfortable working from processes, checklists, and measurable standards.
• Resourceful and solution-focused; able to determine the next step without waiting to be told everything.
• Calm and professional when the schedule changes or several priorities compete for attention.
• Comfortable being held accountable and willing to respectfully hold others accountable to agreed standards.
• Able to adapt as the practice grows without losing accuracy or follow-through.
• Dental front-office, insurance, patient-financing, or Open Dental experience is strongly preferred.

This role will not be a fit if...

• You avoid conversations with patients or become uncomfortable discussing financial responsibility.
• You need frequent direction before acting or routinely leave details for someone else to finish.
• You resist accountability, feedback, established standards, or changes that improve the practice.
• You focus on identifying problems but do not help solve them.
• You prefer working alone and do not want your work connected to a team's results.

Why Caprock Dental

Our vision is to be THE Best Place for those who WANT to be the best. We are committed to Mastery Thinking & Lifelong Learning, Personal Accountability, and Exceptional Results. We are proud to offer affordable medical insurance and other voluntary benefits to team members who share those standards.

IMPORTANT—REQUIRED FIRST STEP

To be considered for this position, you must complete a brief applicant survey. It should take approximately 5–7 minutes.

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Complete and submit the survey.

https://go.cultureindex.com/s/aLcvjP410e

Your application will not be reviewed until the survey is completed. Candidates who do not follow this step will not move forward in the hiring process.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person