Dental Treatment Planning / Dental Insurance Coordinating / Dental Front Desk

Job Title: Dental Front Desk, Treatment Coordinator, Insurance Coordinator (Experience Required)

Position Summary

We are seeking an Experienced Dental Front Desk, Treatment Coordinator, Insurance Coordinator (5 years experience) to join our team. The ideal candidate needs to have a strong background in dental insurance verification, patient communication, and maximizing insurance reimbursement. This role is essential in ensuring smooth financial operations, accurate billing, and an exceptional patient experience.

KEY RESPONSIBILITIES

Insurance Verification

• Verify patient dental benefits, eligibility, frequency limitations, and treatment coverage prior to appointments.
• Confirm pre-authorizations and document necessary details in the practice management systems.

Documentation & Compliance

• Ensure patients have updated paperwork and initial paperwork filled out.
• Maintain HIPAA compliance and confidentiality of patient information.
• Keep up to date with insurance policies, fee schedules, and industry changes.

Administrative Support

• Collaborate with front office lead to support daily operations.
• Assist with scheduling, record updates, reports, sending claims, and communication with insurance companies, back office team, and patients.

Treatment Planning

• Treatment plan presentation as needed.
• Communication with patients, and support with tx questions.
• Scheduling patient treatment, support with referrals, and communication with back office team.

QUALIFICATIONS

Required:

• Minimum 5 years of experience as a Dental Front Desk, Treatment Planning, Insurance Coordinating, and/or similar dental front office role.
• Proficiency with dental practice management software (e.g., Curve, Dentrix, Eaglesoft, Open Dental). We currently use Curve.
• Strong understanding of dental insurance plans, PPOs, CDT codes, and EOB interpretation.
• Excellent communication, problem-solving, and organizational skills.

Work Environment & Schedule

• Full-time position (Monday thru Friday).
• Fast-paced dental office requiring accuracy, professionalism, and a positive attitude.

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person