Dental Treatment Coordinator

Dental Treatment Coordinator – Cosmetic & Comprehensive Care

Angus Dentistry | Midlothian, VA | Full-Time | $22–$25/hour + productivity bonus

About the Role

We're looking for a Treatment Coordinator who loves helping patients move from "I've always wanted to fix my smile" to actually doing it. You'll be the patient's guide through cosmetic and comprehensive treatment — making sure they understand their options, feel comfortable with the investment, and have a clear path forward.

The right person is naturally warm, genuinely curious about what each patient wants, and consistent about follow-up — because patients who are interested in care deserve someone who stays in touch and doesn't let them fall through the cracks.

What You'll Do

Guiding Patients Through Treatment

• Meet with patients after their consultation to review their treatment plan in clear, approachable terms
• Listen for what matters most to each patient — appearance, comfort, timing, budget — and help connect their goals to their care
• Address questions and concerns thoughtfully, whether they're about cost, timing, or nerves about treatment
• Introduce financing options so patients can see a comfortable way to move forward
• Follow up with patients who are still deciding through calls, texts, and emails that feel personal, not pushy
• Reach out to patients with unscheduled treatment to check in and help them get back on the schedule
• Track open treatment plans and work toward monthly goals with the support of the doctor and team

Scheduling

• Schedule accepted treatment promptly, while patients are excited to begin
• Manage and optimize the schedule — moving appointments to keep the day running smoothly

Insurance & Financial Coordination

• Verify insurance eligibility and identify when pre-authorizations are needed
• Prepare out-of-pocket estimates ahead of appointments and communicate them so there are no surprises
• Collect payments, review outstanding balances, and document all financial arrangements

Sedation Coordination

• Schedule sedation appointments between the doctor and our sedation provider
• Prepare and send sedation paperwork, and follow up until everything is complete

Patient Communication & Front Office Support

• Handle phones, voicemail, email, and patient texts promptly and professionally
• Assist with check-in/check-out, records management, and document transfers

Who You Are

• Warm and genuinely patient-focused — people trust you quickly, and you enjoy helping them make decisions that improve their lives
• Confident discussing treatment and cost — you can talk about a significant treatment investment calmly and clearly, without awkwardness or pressure
• Consistent with follow-up — you stay in touch with patients because you care whether they get the treatment they came in for
• Motivated by results — you like having goals, seeing your progress, and being recognized when patients say yes
• Organized and detail-oriented — you keep track of every open plan, every follow-up, and every financial detail
• Polished and professional — you represent a practice that delivers a premium patient experience

Preferred Experience

• 2+ years in dental treatment coordination or a patient-facing consultative role (med spa, plastic surgery, orthodontics, or similar)
• Experience presenting cosmetic or comprehensive treatment (veneers, implants, Invisalign, full-mouth rehab) strongly preferred
• Familiarity with dental terminology, insurance verification, and practice management software
• Experience with patient financing (CareCredit, Cherry, Sunbit, etc.)

What We Offer

• $22–$25 per hour plus productivity bonus
• Health insurance after 90 days
• 401(k) after 12 months
• Ongoing training and coaching in treatment presentation
• A doctor who does beautiful cosmetic work — so you get to help patients with care you can truly believe in

Ready to Apply?

Submit your resume through Indeed and, in a few sentences, tell us about a time you helped a hesitant patient or client feel confident moving forward.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Have you worked in a role with monthly goals for treatment acceptance or scheduled treatment? If so, briefly describe the goals and how you performed.
• What types of cosmetic or comprehensive dental treatment have you presented to patients (e.g., veneers, implants, Invisalign, full-mouth rehab)?
• A patient says, "That's more than I expected. I need to think about it." How would you respond?

Experience:

• treatment coordination / presenting treatment plans: 2 years (Preferred)

Work Location: In person