Dental Office Patient Care Coordinator, insurance specialist, and receptionist

Vivid Smiles Chicago is a general dental practice looking for an experienced front office team member who knows dental insurance inside and out. If you enjoy helping patients understand their benefits and you take pride in a clean A/R report, we’d love to meet you.

Responsibilities:

• Greet patients, answer phones, and schedule appointments
• Verify insurance eligibility and benefits before appointments
• Explain coverage, estimated costs, and payment options to patients clearly and kindly
• Submit claims and attach required documentation (x-rays, narratives, perio charts)
• Follow up on unpaid, denied, and rejected claims, and file appeals when needed
• Post insurance and patient payments, and review EOBs for accuracy
• Work aging accounts receivable reports and collect patient balances
• Keep patient records accurate and confidential (HIPAA)

Requirements:

• At least 2 years of dental front office experience (required)
• Hands-on experience with insurance verification and benefit breakdowns
• Working knowledge of CDT codes, frequencies, waiting periods, downgrades, and coordination of benefits
• Experience following up on denied claims and collecting on A/R
• Familiarity with PPO, and fee-for-service plans
• Experience with Dentrix preferred
• Friendly, organized, and comfortable discussing money with patients
• Strong attention to detail and good follow-through

Benefits:

• Competitive pay based on experience
• Health insurance for full time exployees and PTO
• Schedule Monday-Friday
• Competitive bonus structure
• A supportive team and a practice that values your work

Job Types: Full-time, Part-time

Pay: $20.00 - $28.00 per hour

Benefits:

• Employee discount

Experience:

• Dental office: 1 year (Required)

Work Location: In person