Dental Front Desk Receptionist / Insurance Coordinator

About Us

Crystal Smiles Dental is a growing, patient-focused dental practice dedicated to providing exceptional care in a welcoming and professional environment. We are seeking a friendly, organized, and motivated Front Office Receptionist & Insurance Coordinator to join our team.

Position Summary

The Front Office Receptionist & Insurance Coordinator will be responsible for managing patient scheduling, insurance verification, claims processing, and providing outstanding customer service. This position plays a key role in creating a positive experience for our patients and ensuring the smooth operation of the office.

Responsibilities

• Greet and check in patients with a professional and friendly attitude
• Answer incoming phone calls and schedule appointments
• Verify dental insurance eligibility and benefits
• Submit and follow up on insurance claims and pre-authorizations
• Present treatment plans and discuss financial arrangements with patients
• Collect payments and maintain accurate patient accounts
• Confirm appointments and manage recall schedules
• Update and maintain patient records
• Coordinate with the clinical team to ensure efficient patient flow
• Perform additional front office duties as needed

Qualifications

• Previous experience working in a dental office is required
• Experience using Dentrix / Dentrix Ascend is required
• Strong communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Professional appearance and positive attitude
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team

Pay: $20.00 - $26.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person