Dental Assistant Manager & Insurance Coordinator

Assistant Office Manager & Insurance Coordinator

Join Our Dental Team!

Are you experienced in dental insurance, highly organized, and someone who takes pride in getting things done right? Do you enjoy solving problems, staying on top of details, and helping a dental office run efficiently?

We’re looking for a reliable, motivated, and detail-oriented Assistant Office Manager & Insurance Coordinator to join our team. This position is ideal for someone with a strong dental insurance background who is ready to take ownership of insurance operations while supporting the Office Manager with daily front office responsibilities.

Insurance management and claims follow-up will be the primary focus of this role, with additional opportunities to support team coordination, workflow efficiency, and staff accountability.

What You'll DoDental Insurance & Claims Management — Primary Focus

• Verify patient insurance eligibility and benefits prior to scheduled appointments.
• Prepare accurate, detailed benefit breakdowns, including limitations, exclusions, deductibles, and annual maximums.
• Submit insurance claims promptly and manage ongoing claim follow-up.
• Investigate rejected, denied, and outstanding claims and take the necessary steps to resolve them.
• Review insurance aging reports regularly and maintain consistent follow-up on unpaid claims.
• Coordinate supporting documentation, clinical narratives, radiographs, and other records needed for claim processing and appeals.
• Review insurance payments and EOBs to identify discrepancies, incorrect payments, and potential underpayments.
• Maintain accurate insurance information and documentation in Dentrix Ascend.
• Help improve insurance workflows to reduce delays, prevent missed follow-ups, and support timely collections.

Assistant Office Manager — Front Office Support

• Assist the Office Manager with daily front office operations and workflow coordination.
• Help ensure staff members complete assigned responsibilities and follow established office procedures.
• Support scheduling, patient communication, and financial coordination as needed.
• Help train team members on insurance processes, systems, and office expectations.
• Monitor outstanding tasks and follow through to ensure deadlines and priorities are met.
• Identify workflow challenges and recommend practical solutions to improve efficiency.
• Work collaboratively with the Office Manager and team to maintain consistent processes and accountability.

What We're Looking For

• Previous dental office experience, with a strong emphasis on dental insurance and claims management.
• Working knowledge of insurance verification, benefit breakdowns, claim submission, denials, appeals, and insurance aging.
• Experience using Dentrix Ascend is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent follow-through and the ability to manage multiple priorities independently.
• Strong communication, critical-thinking, and problem-solving skills.
• A proactive mindset and willingness to take ownership of responsibilities.
• A positive attitude and commitment to teamwork, accountability, and excellent patient service.

Why Join Our Team?

• Make an impact: Take ownership of an essential part of our practice operations.
• Grow your skills: Build your leadership experience while strengthening your insurance expertise.
• Be part of a team: Work in a collaborative environment where communication and teamwork matter.
• Improve the process: Help develop more efficient systems and make a meaningful difference in the daily operations of our offices.

Position Details

Position: Full-Time

Compensation: Based on experience

Location: Johnsburg/Richmond, Illinois

If you're someone who enjoys dental insurance, takes initiative, and wants to grow into a leadership-support role, we would love to hear from you!

Apply today and join our team!

Pay: $24.00 - $28.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person