Dental Office Manager - Experienced Practice Leader

About the Opportunity

Valley Endodontics and Oral Surgery is an established, multi-location specialty dental practice committed to exceptional patient care, clinical excellence, and a positive, professional workplace culture.

We are seeking an experienced, confident, and highly motivated Dental Office Manager to lead the daily operations of our Scottsdale location.

This is an opportunity for a proven dental professional who takes ownership of their responsibilities, leads by example, and understands that a successful practice requires both operational excellence and strong people leadership.

We are not simply looking for someone to oversee daily tasks. We are looking for a leader who can inspire a team, establish accountability, solve problems proactively, and create an environment where both employees and patients thrive.

The ideal candidate is organized, decisive, approachable, and comfortable managing the demands of a busy specialty dental practice while maintaining professionalism and a solutions-oriented mindset.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and support front-office and clinical team members while fostering a positive, respectful, and accountable workplace culture.
• Establish clear performance expectations and consistently follow through.
• Address employee concerns, performance issues, and workplace conflicts promptly, professionally, and constructively.
• Promote teamwork, effective communication, and collaboration between clinical and administrative staff.
• Manage employee schedules, staffing needs, and daily workflow to ensure efficient operations.
• Partner with executive leadership to implement practice policies, operational improvements, and organizational goals.

Practice Operations & Performance

• Oversee the daily administrative and operational functions of the Scottsdale practice.
• Monitor scheduling effectiveness, treatment acceptance, collections, and other key performance indicators.
• Identify operational challenges and proactively develop and implement solutions.
• Ensure consistent adherence to established policies, procedures, and practice standards.
• Maintain accurate daily financial reconciliation, reporting, and bank deposit procedures.

Patient Experience & Financial Management

• Maintain exceptional standards of patient service and professionalism.
• Oversee insurance verification, claims processing, patient financial arrangements, and collection procedures.
• Demonstrate working knowledge of PPO, HMO, Medicare, and Medicaid/AHCCCS insurance processes.
• Support accurate treatment planning, financial presentations, and patient communication.
• Resolve escalated patient concerns with professionalism, empathy, and sound judgment.
• Work collaboratively with providers and team members to ensure a seamless patient experience.

Required Qualifications

• Atleast 3 years of dental office experience, including at least 2 years in a supervisory or management role.
• Demonstrated ability to lead teams, manage employee performance, and maintain accountability.
• Strong understanding of dental office operations, insurance processes, scheduling, and financial management.
• Excellent communication, organizational, problem-solving, and conflict-resolution skills.
• Ability to prioritize competing responsibilities and make sound decisions independently.
• Proficiency with dental practice management software and Microsoft Office, including Excel.
• Professional demeanor, strong work ethic, discretion, and a commitment to maintaining a positive workplace culture.

Preferred Qualifications

• Previous experience managing an oral surgery, endodontic, or other specialty dental practice.
• Experience overseeing both front-office and clinical support teams.
• Familiarity with practice performance metrics, collections, and operational reporting.
• Bilingual English/Spanish communication skills.

What We Offer

• Competitive salary based on experience and qualifications
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation and holidays
• An established, multi-location specialty dental organization
• Supportive executive leadership and opportunities for professional growth
• The opportunity to make a meaningful impact on team culture, practice operations, and patient care

The Right Fit

Our ideal manager understands that leadership is about more than holding a title. It requires integrity, accountability, initiative, consistency, and the ability to bring out the best in others.

We value individuals who lead with confidence and compassion, communicate directly and respectfully, take responsibility for outcomes, and approach challenges with a solutions-focused attitude.

If you are an experienced dental professional who takes pride in developing strong teams, creating an exceptional patient experience, and running an organized, successful practice, we would welcome the opportunity to meet you.

To Apply: Please submit your resume highlighting your dental management experience, leadership responsibilities, and relevant operational accomplishments.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person