Dental Front Office Manager

About the Role

Divine Dental is seeking a Dental Front Office Manager and Treatment Coordinator to lead a welcoming, organized front office experience. In this role, you’ll support daily patient flow, coordinate treatment plan communication, and help ensure patients feel informed and supported from check-in through next steps.

Success looks like maintaining smooth front office operations, accurately coordinating appointments and treatment-related logistics, and partnering with the clinical team to improve patient satisfaction, schedule efficiency, and overall care continuity.

Duties & Responsibilities

• Manage front office operations to ensure efficient patient check-in, check-out, and appointment scheduling.
• Coordinate treatment plan communication by confirming understanding of proposed care, timelines, and next steps.
• Verify and update patient information, including demographics, insurance details, and consent documentation.
• Handle insurance-related processes, including verifying coverage and supporting accurate billing workflows.
• Maintain accurate records and documentation in patient systems to support continuity of care.
• Confirm upcoming appointments and follow office procedures for rescheduling, reminders, and no-show protocols.
• Support financial conversations by preparing estimates, explaining next steps, and escalating questions as needed.
• Train, coach, and support front office team members to maintain consistent service standards.
• Track and address front office workflow needs to reduce delays and improve patient experience.
• Collaborate with the clinical team to align schedules, treatment timing, and patient-ready documentation.

Requirements

• 2+ years of experience in a dental front office and/or treatment coordination role.
• Demonstrated knowledge of scheduling workflows and patient flow in a dental setting.
• Experience coordinating treatment plan discussions with patients in a clear, professional, and respectful manner.
• Familiarity with insurance verification and basic insurance processes.
• Proficiency with scheduling and patient management software (and comfort learning new systems quickly).
• Strong administrative skills with attention to detail and accuracy in patient records.
• Excellent communication skills, with the ability to explain information clearly and compassionately.
• Strong organization and time-management skills in a fast-paced environment.
• Inclusive, patient-centered approach and a team mindset.

Benefits

• Paid time off (PTO) and paid holidays