Dental Front Office Coordinator

Meta Dental & Orthodontics – Pearland, TX

About Our Office:

Meta Dental & Orthodontics is a full-service, privately-owned, and family-owned dental office. We are looking for a motivated, energetic, and dedicated individual to join our team as the Front Office Coordinator.

We are looking for someone who is passionate about patient care, enjoys communicating with people, and has strong organizational and customer service skills. The ideal candidate will play an important role in creating a positive patient experience while helping patients understand their recommended dental treatment, insurance benefits, and financial options.

Front Office Responsibilities:

• Greet patients warmly and provide an exceptional patient experience.
• Answer incoming phone calls, schedule appointments, and manage the daily appointment schedule.
• Check patients in and out efficiently.
• Verify patient information, medical histories, and dental insurance information.
• Verify dental insurance eligibility, benefits, and coverage.
• Maintain accurate and organized patient records in Open Dental.
• Collect patient payments, copayments, and outstanding balances.
• Follow up with patients regarding outstanding treatment and scheduled appointments.
• Communicate effectively with clinical staff, doctors, and management.
• Assist with daily front-office operations and administrative tasks.

Treatment Coordinator Responsibilities:

• Review and present treatment plans to patients following the doctor's examination.
• Clearly explain recommended dental procedures, treatment sequencing, and estimated costs.
• Review dental insurance benefits and help patients understand their estimated out-of-pocket expenses.
• Discuss available financial arrangements and payment options.
• Help patients make informed decisions regarding their dental treatment.
• Follow up with patients who have outstanding or unscheduled treatment.
• Coordinate treatment appointments based on provider recommendations and office scheduling needs.
• Work closely with doctors and clinical staff to ensure patients understand their treatment needs.
• Maintain accurate treatment plan documentation and financial arrangements in Open Dental.

Qualifications:

• Previous dental front office or treatment coordinator experience preferred.
• Knowledge of dental terminology and common dental procedures.
• Understanding of dental insurance, PPO plans, benefit breakdowns, and claim processes.
• Experience presenting treatment plans and discussing financial arrangements.
• Familiarity with Open Dental is a plus.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and stay organized.
• Comfortable discussing treatment costs and financial arrangements with patients.
• Professional, dependable, punctual, and detail-oriented.
• Ability to work independently while contributing to a team environment.

Position Details:

Location: Pearland, TX
Position Type: Full-Time

Pay: $18.00 - $23.00 per hour

Expected hours: 38.0 – 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person