Dental Front Desk/Treatment Care Coordinator

Ponderosa Family Dental - Bend, OR

About Us

Ponderosa Family Dental is a small, independently owned dental practice in Bend, Oregon. We're not a corporate chain — we're a tight-knit team that gets to know our patients by name, often caring for the same families for years. We believe great dentistry is built on trust and real relationships, not just appointments. We're looking for a warm, organized front desk coordinator who shares that philosophy and wants to be a genuine part of our patients' experience — not just a face behind the counter.

What You'll Do

• Patient Relations: Greet patients warmly, manage check-in/check-out, and build genuine, lasting relationships with our patients and their families over time
• Scheduling & Phones: Answer and manage a multi-line phone system, schedule and confirm appointments, and manage the daily schedule
• Treatment Plans: Present and explain treatment plans to patients, answer questions about recommended care, and help patients understand next steps
• Insurance: Verify dental insurance benefits, submit claims, and explain coverage and out-of-pocket costs to patients
• Collections: Collect patient payments, manage accounts receivable, and set up payment plans as needed
• Clinical Questions: Field basic clinical/procedural questions from patients and coordinate with clinical staff as needed
• General administrative support to keep the front office running smoothly

What We're Looking For

• Prior experience in a dental or medical office front desk role preferred; prior experience as a dental assistant is also a plus
• Working knowledge of dental insurance, benefits verification, and claims submission
• Familiarity with treatment plan presentation and case acceptance
• Strong phone and in-person communication skills
• Comfortable discussing billing/collections with patients in a friendly, professional manner
• Experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) a plus
• Detail-oriented, organized, and able to multitask in a busy office environment
• A positive, team-oriented attitude
• Genuinely enjoys getting to know patients and building rapport over repeat visits — this isn't a high-volume, revolving-door office

What We Offer

• Competitive pay, based on experience
• 8 weeks of time off
• 401(k) with employer match
• Medical insurance
• Dental benefit
• A close, supportive team where your work and relationships with patients actually matter
• Opportunities for growth within the practice

Pay: $35.00 - $42.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Free parking
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance
• Vision insurance

Work Location: In person