Treatment Coordinator

A growing dental practice in Edwardsville, IL, is looking to add a motivated and patient-oriented Treatment Coordinator to its administrative team. This position is an excellent opportunity for someone who enjoys building relationships with patients, helping them navigate their dental care, and keeping financial and treatment-related processes organized.

The practice takes pride in providing a comfortable and positive experience for patients while maintaining a collaborative workplace where team members are encouraged to develop their skills. The person in this role will serve as an important connection between patients and the clinical team, helping ensure recommended treatment is clearly communicated and patients understand their available options.

The ideal candidate is personable, detail-oriented, and comfortable discussing treatment costs, insurance information, and patient account balances. Previous dental administrative experience is important, along with the ability to manage multiple responsibilities in a busy office.

Work Schedule

• Monday: 9:00 AM – 6:00 PM
• Tuesday: 7:00 AM – 3:00 PM
• Wednesday: 8:00 AM – 5:00 PM
• Thursday: 8:00 AM – 3:00 PM
• Friday: 8:00 AM – 1:00 PM

Compensation & Benefits

• Health insurance
• Dental benefits
• 401(k) / IRA retirement plan
• Paid holidays
• Paid time off (PTO)
• Performance-based bonus opportunities
• Uniform reimbursement
• Life insurance
• Training provided on-site
• Ongoing mentorship and team support

What You'll Be Responsible For

• Meet with patients to discuss proposed dental treatment and help them understand their recommended care.
• Review treatment estimates and communicate anticipated patient financial responsibilities.
• Monitor patient accounts for accuracy and address outstanding account concerns.
• Examine insurance Explanation of Benefits (EOBs) and interpret payment information.
• Prepare and distribute patient billing statements.
• Follow up on unpaid balances and assist with account resolution.
• Answer patient questions regarding treatment costs, insurance payments, and financial obligations.
• Work alongside the clinical and administrative teams to support a smooth patient experience.

What We're Looking For

• At least one year of experience in a dental front office or administrative position.
• Strong interpersonal skills and the ability to communicate financial information clearly.
• Comfortable reviewing patient accounts and working with dental insurance documentation.
• Excellent organization and attention to detail.
• Professional, approachable, and service-oriented personality.
• Ability to stay organized and manage competing priorities throughout the day.
• A team-focused attitude and willingness to learn new processes.

Why Consider This Opportunity?

Join a practice that prioritizes teamwork, patient relationships, and professional development. With hands-on training, mentorship, and opportunities to grow, this is a great role for someone looking to build a long-term career in dental administration.

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Work Location: In person