Lead Treatment Coordinator

About the Role

We are seeking a motivated, personable, and results-driven Lead Treatment Coordinator to join our growing, highly rated dental practice. This is an exciting opportunity for an experienced dental professional who excels at patient communication, treatment plan presentation, and financial coordination while demonstrating strong leadership potential.

As the Lead Treatment Coordinator, you will play a key role in helping patients understand their recommended treatment, navigate financial options, and confidently move forward with their dental care. You will also serve as a leader within the front office team, supporting training, improving workflows, and driving treatment acceptance and practice growth.

Our ideal candidate is proactive, organized, self-sufficient, adaptable, and passionate about delivering exceptional patient experiences. We are looking for someone who takes ownership of their responsibilities, leads by example, and is eager to continuously learn and grow.

Key Responsibilities:

Treatment Planning & Case Acceptance

• Collaborate closely with dentists and clinical team members to review, prepare, and present comprehensive treatment plans.
• Clearly communicate recommended procedures, treatment priorities, and anticipated outcomes to patients.
• Educate patients on treatment recommendations, associated costs, insurance benefits, and available financial options.
• Build trust and confidence with patients by addressing questions, concerns, and potential barriers to treatment.
• Proactively follow up with patients who have unscheduled or pending treatment to encourage case acceptance.
• Monitor treatment acceptance and identify opportunities to improve patient communication and scheduling.
• Ensure treatment plans, financial arrangements, and patient records are accurate and properly documented.

Financial & Insurance Coordination

• Verify dental insurance eligibility, coverage, limitations, and benefits.
• Prepare and review accurate treatment estimates and patient financial responsibilities.
• Explain payment options, financing arrangements, and office financial policies.
• Assist patients with establishing financial arrangements to facilitate treatment.
• Review insurance claims and pre-authorizations for accuracy and completeness.
• Assist in resolving insurance discrepancies, outstanding claims, and patient billing concerns.
• Collect payments and maintain accurate patient account information.

Leadership & Team Development

• Lead by example by demonstrating exceptional customer service, professionalism, accountability, and teamwork.
• Assist with training, mentoring, and supporting treatment coordinators and front office team members.
• Serve as a resource for team members regarding treatment planning, insurance, financial arrangements, and patient communication.
• Support office leadership in maintaining accountability for treatment coordination workflows and performance expectations.
• Help identify opportunities to improve treatment acceptance, patient satisfaction, and overall team efficiency.
• Provide guidance and constructive feedback to support team development.
• Collaborate with the Office Manager and doctors to implement process improvements and achieve practice goals.

Scheduling & Operational Efficiency

• Coordinate and schedule treatment appointments according to clinical recommendations, patient needs, and provider availability.
• Optimize doctor schedules to support productivity and efficient patient flow.
• Ensure patients have appropriate future treatment and hygiene appointments scheduled before leaving the office.
• Monitor unscheduled treatment and follow-up systems to minimize gaps in the schedule.
• Work collaboratively with clinical and administrative teams to ensure seamless patient care.
• Assist with daily front office responsibilities, including patient check-in/check-out, phone calls, scheduling, and administrative support as needed.

Patient Experience & Communication

• Create a welcoming, supportive, and patient-centered environment.
• Develop strong patient relationships through clear communication, empathy, and professionalism.
• Address patient questions and concerns regarding treatment, insurance, and financial responsibilities.
• Ensure patients feel informed, comfortable, and confident throughout the treatment planning process.
• Maintain consistent communication with patients regarding pending treatment, financial arrangements, and scheduling.
• Uphold patient confidentiality and ensure compliance with HIPAA and established office policies.

Qualifications:

Required

• 1-2 years of previous experience in dental treatment coordination, dental front office administration, or a related dental role.
• Strong understanding of dental terminology, procedures, treatment planning, and insurance processes.
• Experience presenting treatment plans and discussing financial responsibilities with patients.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Ability to work independently, take initiative, and solve problems effectively.
• Positive, adaptable attitude with a willingness to learn and grow.
• Ability to thrive in a fast-paced, team-oriented dental practice.

Preferred

• Previous experience as a Lead Treatment Coordinator, Senior Treatment Coordinator, or in a dental leadership role.
• Experience training or mentoring team members.
• Proven ability to build patient relationships and improve treatment acceptance.
• Familiarity with dental financing options, insurance claims, and financial arrangements.
• Experience with Open Dental or similar dental practice management software.
• Spanish-speaking skills are a plus but not required.

What We're Looking For Our ideal Lead Treatment Coordinator demonstrates:

• Leadership: Takes initiative, supports teammates, and leads by example.
• Accountability: Takes ownership of patient follow-ups, treatment coordination, and assigned responsibilities.
• Strong Communication: Explains complex treatment and financial information clearly and confidently.
• Patient-Centered Approach: Builds trust and helps patients make informed decisions about their dental care.
• Results-Driven Mindset: Understands the importance of treatment acceptance, productive scheduling, and practice growth.
• Problem-Solving: Proactively identifies challenges and develops effective solutions.
• Adaptability: Remains flexible and organized while managing multiple priorities.
• Growth Mindset: Welcomes feedback, embraces learning opportunities, and strives for continuous improvement.

Why Join Our Team?We believe in creating a positive, supportive work environment where team members are encouraged to develop their skills, take initiative, and grow professionally.

Benefits

• Competitive compensation based on experience
• Health insurance
• Dental benefits for employees
• Vision insurance
• 401(k)
• Paid time off (PTO) and vacation pay

Ready to Take the Next Step?If you're an experienced dental treatment coordinator who enjoys building patient relationships, helping patients move forward with their dental care, and supporting a high-performing team, we'd love to hear from you!

Apply today and join a dental practice that values exceptional patient care, teamwork, accountability, and continuous growth.

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person