Treatment Coordinator

At Mountainside Family Dental, “family” is more than part of our name. Founded by our father in the 1990s, our privately owned practice entered a new chapter when his son joined in 2020, bringing fresh energy to the relationships and personal care that built it. Today, we’re a father-and-sons team providing comprehensive dental care under one roof. One location, no corporate chain, no DSO—just our family, our team, and a community we’re proud to care for.

We’re looking for a Patient Coordinator with a concierge mindset: someone who enjoys getting to know people, notices the details, and follows through.

You’ll be a familiar voice on the phone, a welcoming face at the front desk, and the thoughtful person who checks in after a visit. Whether you’re greeting a longtime patient or reassuring someone coming in for the first time, you’ll help them feel remembered, supported, and comfortable asking questions.

YOUR ROLE ON OUR TEAM

You’ll work alongside a front-office team that includes two dedicated team members and a floating team member for additional support. We share responsibilities, communicate openly, and step in when someone needs a hand.

Your day-to-day responsibilities will include:

• Welcoming patients and helping their visits run smoothly, from arrival through checkout.
• Coordinating appointments and keeping calls, texts, emails, and follow-ups organized.
• Helping patients understand insurance benefits, estimated out-of-pocket costs, and payment arrangements.
• Becoming familiar with treatment plans so you can explain the financial next steps and direct clinical questions to our clinical team.
• Following up after visits and making sure unanswered questions get the attention they need.

We want patients to leave knowing what comes next, understanding their financial responsibilities, and feeling confident that we care about them.

Cross-training is also part of our culture. Learning appropriate responsibilities across the office helps us understand each other’s work, recognize where support is needed, and create a smoother visit for our patients.

WHO WE’RE LOOKING FOR

• You have at least two years of patient-facing or customer-facing experience. Dentistry, medical offices, med spas, hospitality, retail, dining, and airlines can all provide a strong foundation. What matters is your experience making people feel welcome and cared for.
• You remember people. Their name, an upcoming vacation, or something they mentioned last time—you notice the details that make a visit feel personal.
• You follow through. You keep track of questions and next steps, and follow up consistently while respecting patients’ communication preferences.
• You’re warm and organized. You can give someone your attention while keeping appointments, messages, and responsibilities on track.
• You communicate clearly. Your texts and emails are friendly, thoughtful, and professional, and you’re comfortable picking up the phone when a conversation would help.
• You stay steady during busy moments. You can prioritize, work with your teammates, and maintain a welcoming presence when the waiting room fills up and the phones start ringing.
• You take initiative and ask questions. You notice what needs attention, take ownership of your work, and know when to reach out for help.

Dental experience is a plus, but it isn’t required. Familiarity with Open Dental and Weave is welcome, too. We’ll teach you our systems, terminology, and office routines, including how to navigate financial conversations with patients. You bring curiosity, care, and a willingness to learn.

WHAT TO EXPECT

This is a full-time, in-person position at our Mountainside office. You’ll have training, support, and teammates to turn to, along with the responsibility to follow through and help patients navigate their experience with us.

If you take pride in remembering the little things, making someone feel at ease, and being the person others can count on, we’d love to meet you.

Job Type: Full-time

Pay: $20.00 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Experience:

• Customer relationship management: 2 years (Preferred)

Work Location: In person