Treatment Coordinator

Join a growing practice in a new location! We are looking for a warm, friendly, and personable Treatment Coordinator/Front Desk to join our team at our Lakewood and North Ridgeville locations. Our practice has established locations in Chagrin Falls and North Ridgeville and has recently opened in Lakewood. At Leap Orthodontics, we excel at providing exceptional patient care and are looking for a Treatment Coordinator who greets every patient interaction with a professional and enthusiastic demeanor.

No previous orthodontic or dental experience is needed – we will provide training with industry-leading treatment coordinators to provide a skill set and systems that will set you up for success.

What You’ll Need:

· Friendly, engaging, energetic, and positive attitude towards all patients and co-workers.

· Attention to detail and ability to multi-task in a busy practice setting.

· Professional and courteous in all communication with patients, co-workers, and referring doctors.

· Follows through with tasks and responsibilities in an appropriate and timely manner.

· Adaptable and open to training and changes to the daily schedule.

· X-ray certification or willingness to acquire one.

· At least 1 year of experience in a sales or service industry – no previous orthodontic or dental experience required!

· Ability to travel between the Lakewood (15700 Madison Ave. Lakewood 44107) and North Ridgeville (35522 Center Ridge Rd North Ridgeville 44039) office locations during the week.

What You’ll Do:

· Attention to detail while verifying insurance, constructing payment plans, and making contracts.

· Provide a superior patient experience during first visits to the office.

· Provide solutions for patient’s needs and help patients select the treatment option that works best for them.

· Answer questions about treatment options, modalities, insurance benefits, and affordable payment options.

· Convert new patient exams into patient starts though education and overcoming objections.

· Take exam notes and ensure patient charting is complete.

· Manage the observation program to track patients as they grow and get closer to the appropriate age for orthodontic treatment.

· Communicate with referring dentists and referrals to restorative or specialty dentists as needed.

· Call, email, and text with patients to set up consultations and fill the start schedule. Answer and screen new patient phone calls. Confirm all new appointments.

· Work as front desk staff as needed with administrative duties, including answering phones, taking payments, greeting patients, managing the schedule, and scheduling patients. Cross train as needed to provide back-up to co-workers in their tasks.

· Help in local marketing and community events.

What We Offer:

· Competitive salary

· Discounts on orthodontic treatment for yourself and your family

· Paid time off for Holidays and vacations

· Continuing education and professional development assistance

· Health insurance or stipend

· Travel reimbursement

· No weekend hours

· Training with market leading and successful treatment coordinator trainers

Leap Orthodontics is a second-generation family-owned private practice with three locations. Our practice has a family-first atmosphere, and we prize a tight-knit team of co-workers. We are flexible with vacation and time off, especially when it comes to your family. We work hard to provide a fun experience for all our patients, along exceptional orthodontic care using innovative, modern, and digital technology and treatment options.

This is the perfect opportunity to grow with a growing, multi-location orthodontic practice. With industry-leading training, we are offering a job that can become a profession and every opportunity to grow and thrive along with us!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Employee discount
• Parental leave
• Professional development assistance

Ability to Commute:

• Lakewood, OH 44107 (Required)

Work Location: In person