Treatment Coordinator

Treatment Coordinator / Patient Care Specialist

Hamblin Family Dentistry | Houston, TX

Must be comfortable working in an extremely fast-paced, high-performing environment while consistently delivering exceptional service and patient care.

Help Patients Say “Yes” — and Grow Your Career With Us

At Hamblin Family Dentistry, the Treatment Coordinator / Patient Care Specialist plays a vital role in helping patients understand their dental needs, feel confident in their treatment decisions, and move forward with the care they deserve.

We are looking for someone with some prior experience in dental, healthcare, customer service, or sales who is ready to build on their existing skills and take ownership of a more impactful role. The ideal candidate has a foundation of professional experience, strong communication skills, and a desire to grow into a high-performing treatment coordinator and, potentially, a future leadership position.

This is not an entry-level position for someone who needs to learn basic workplace expectations. We want someone who understands professionalism, accountability, and the importance of following through. We will provide training on our systems and processes, but we expect you to bring initiative, a strong work ethic, and a willingness to be coached.

About Us

Hamblin Family Dentistry is a modern, growing family and cosmetic dental practice built on positivity, accountability, teamwork, and exceptional patient care. We believe great systems and great people create an outstanding patient experience, and we invest in developing team members who want to grow with us.

Why Join Us?

Supportive, Positive Culture

• A professional environment built on respect, teamwork, and accountability.
• Leadership that values training, mentorship, and continuous improvement.
• A team that works together to achieve shared goals.

Full Benefits Package

• 401(k)
• Health insurance
• Paid vacation

Technology-Forward Practice

Work in a modern dental practice utilizing digital smile design, same-day dentistry, advanced diagnostics, and technology that helps patients better understand their treatment options.

Real Career Growth

For the right person, this role offers the opportunity to develop advanced treatment coordination skills, take on greater responsibility, and grow into future leadership opportunities as the practice expands.

What You'll Do

• Guide patients through their treatment journey, from consultation and treatment presentation to scheduling.
• Review treatment plans with patients and explain recommended procedures, benefits, and available options in a clear, confident, and compassionate manner.
• Help patients understand the value of their recommended care and explore appropriate financing options.
• Build trusting relationships that encourage patients to make informed decisions about their oral health.
• Communicate closely with doctors and the clinical team to ensure treatment plans are presented accurately and consistently.
• Follow up with patients who have unscheduled treatment and maintain consistent, organized communication.
• Monitor treatment acceptance and follow-up opportunities while contributing to practice goals.
• Take ownership of patient questions, identify solutions, and ensure patients feel supported throughout the process.
• Maintain accurate documentation and follow established systems and standard operating procedures.
• Serve as the final point of contact for many patients. You must be flexible and willing to stay beyond scheduled hours when necessary to answer questions, clarify treatment options, and ensure patients leave feeling confident and cared for.
• Accept coaching, apply feedback, and continuously improve your communication, presentation, and treatment coordination skills.

What We're Looking For

• Relevant Experience: Previous experience in dental, healthcare, treatment coordination, customer service, or sales. Dental experience is strongly preferred, particularly experience discussing treatment plans, scheduling care, or helping patients navigate financial options.
• Strong Communicator: Able to explain information clearly, listen carefully, build trust, and communicate with confidence and empathy.
• Patient-Focused: Understands how to balance practice goals with ethical, compassionate patient care.
• Growth-Minded: Open to coaching, willing to learn, and committed to improving performance.
• Organized and Accountable: Follows through on commitments, manages multiple priorities, and takes responsibility for results.
• Proactive: Identifies opportunities, anticipates needs, and takes action without waiting to be told what to do.
• Team-Oriented: Works collaboratively with doctors, clinical assistants, hygienists, and the administrative team.
• Results-Driven: Understands the importance of treatment acceptance, consistent follow-up, and helping patients move forward with recommended care.
• Flexible and Dependable: Understands that patient needs occasionally require staying beyond scheduled hours.
• Leadership Potential: Interested in developing additional skills and taking on greater responsibility over time.

Must be able to provide professional references upon request.

Schedule

• Monday–Thursday: 6:30 AM – 4:00 PM
• Friday: 6:30 AM – 1:00 PM
• No regularly scheduled nights or weekends.
• Some days may run later depending on patient needs.

Location

Hamblin Family Dentistry
11510 Katy Fwy
Houston, TX 77043

Applicants must be able to reliably commute to this location or plan to relocate before starting.

Ready to Grow With Us?

If you have some relevant professional experience, enjoy working with people, and are ready to take the next step in your career, we would love to hear from you.

We are looking for someone who wants to become an integral part of our team, deliver an exceptional patient experience, and grow alongside a practice that values excellence, initiative, and accountability.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person