Dental Front Desk / Treatment Coordinator – Dental Assistant (Hybrid Role)

Park West Dental | Houston, TX | Primary Location

Janus Dentistry | Cypress TX | Secondary Location

Hiring Immediately | 3–4 Days per Week, Including Saturdays

Job Description

Park West Dental is seeking a motivated, dependable, and organized individual to join our team in a hybrid Dental Front Desk / Treatment Coordinator and Dental Assistant role.

This position is primarily focused on front desk operations, dental insurance, and treatment coordination, with opportunities to assist in clinical duties as needed.

Prior dental front desk experience is REQUIRED. Candidates should have a working knowledge of dental insurance and claims processing OR demonstrate a strong willingness and ability to learn these responsibilities quickly.

We value a positive attitude, initiative, reliability, and a willingness to grow with our practice.

Key Responsibilities

Front Desk, Insurance & Treatment Coordination (Primary Role)

• Manage patient scheduling, check-ins, check-outs, phone calls, and appointment confirmations.
• Verify dental insurance eligibility, benefits, deductibles, annual maximums, and coverage limitations.
• Understand PPO insurance plans, fee schedules, and patient financial responsibilities.
• Prepare and present treatment plans, estimates, and payment options.
• Submit dental insurance claims with appropriate documentation, narratives, and attachments.
• Follow up on outstanding claims, denials, appeals, and insurance payments.
• Assist with insurance preauthorizations, EOBs, payment posting, and accounts receivable.
• Maintain accurate patient records and help maximize scheduling efficiency and treatment acceptance.
• Learn and become proficient in all aspects of dental insurance, billing, and claims management.

Dental Assisting (Secondary Role)

• Assist dentists with clinical procedures when needed and appropriately trained.
• Prepare and turn over treatment rooms.
• Support instrument sterilization and infection control.
• Assist with dental X-rays and other delegated clinical duties when appropriately qualified under Texas requirements.
• Help ensure smooth patient flow and efficient daily clinical operations.

Required Qualifications

• Previous dental front desk experience is mandatory.
• Basic familiarity with dental insurance, scheduling, and patient coordination.
• Willingness and ability to learn comprehensive insurance verification, billing, claims submission, and follow-up.
• Excellent communication, organizational, and multitasking skills.
• Comfortable discussing treatment plans, financial estimates, and payment options with patients.
• Ability to work independently, take initiative, and manage multiple responsibilities.
• Willingness to cross-train and assist with dental assisting duties.
• Must be available to work Saturdays.

Preferred Qualifications

• Experience with Open Dental software.
• Prior experience with PPO insurance verification and claims processing.
• Treatment coordination and case presentation experience.
• Dental assisting experience or applicable certifications.
• Experience with insurance denials, appeals, and accounts receivable.

What We're Looking For

We are looking for a team player who is dependable, detail-oriented, adaptable, and eager to learn.

You do not need to be an expert in every aspect of dental insurance or dental assisting. However, you must have prior dental front desk experience and be committed to developing the skills necessary to manage insurance, claims, treatment coordination, and clinical support responsibilities effectively.

We particularly value individuals who take ownership of their work, solve problems proactively, and contribute to a positive patient experience.

Schedule & Availability

• Part-time: 3–4 days per week.
• Saturday availability is required.
• Immediate start preferred.

How to Apply

We are hiring immediately!

Interested candidates can apply directly through Indeed or email their resume to [email protected].

Please include your dental front desk experience, familiarity with dental insurance and claims, and earliest available start date.

We look forward to welcoming a motivated individual to the Park West Dental team!

Pay: $16.00 - $21.00 per hour

Experience:

• Front Desk/Insurance/Claims: 1 year (Required)

Work Location: In person