Treament Coordinator

Treatment Coordinator | Overland Park & Lenexa, Kansas | Stay Smiling Orthodontics

Stay Smiling Orthodontics is looking for a warm, driven, and naturally personable Treatment Coordinator who makes every family feel welcomed, remembered, and excited about their orthodontic journey!

You'll guide families from their first consultation to a decision they feel great about, helping create an experience families love. We are a close knit team serving the Greater Kansas City area with expanders, braces, and aligners. We believe in clear answers, genuine connections, and guidance without pressure.

This is more than a traditional Treatment Coordinator role. We want someone who takes ownership, brings fresh ideas, and loves finding new ways to elevate the family experience. There's plenty of room to grow, innovate, and make this role your own!

Who We're Looking For

Someone who genuinely loves people and finds joy in making connections. Someone who can put a nervous parent at ease, get a curious child excited, and turn an ordinary interaction into something memorable!

Someone who:

• Connects Naturally: Builds genuine relationships.
• Takes Initiative: Owns it and gets things done.
• Thinks Creatively: Brings fresh ideas and makes things better.
• Loves to Grow: Embraces new challenges and opportunities.
• Brings Positive Energy: Has a can do attitude and makes people feel good about being here!

What You'll Do

Guide Families With Confidence

• Lead post examination conversations and present treatment options in a way families understand and feel good about.
• Explain financial options, payment plans, and insurance benefits with clarity and confidence.
• Address questions and concerns naturally, helping families make informed decisions without pressure.
• Own personalized follow up for families who aren't ready to start treatment.
• Partner with Dr. Joshi to continually improve consultations and the family experience.
• Track consultation outcomes and follow up progress to identify opportunities for growth.

Make the Experience Exceptional

• Partner with our front office and clinical team to keep appointments, communication, and patient records running smoothly.
• Support team communication and help create a seamless experience for every family.

Help Us Build Something Great

We want someone who gets excited about possibilities, brings fresh ideas, and loves making things better.

Help us create more engaging follow up, memorable consultations, fun ways to connect with families, and better systems that make everyone's experience better.

Have an idea? Bring it. See an opportunity? Run with it. We want someone who will help us grow, innovate, and make Stay Smiling Orthodontics even more special!

Skills & Experience

What You Bring

• Experience in a patient facing or customer facing role, such as healthcare, hospitality, sales, or customer service.
• Excellent communication and relationship building skills.
• Strong organization, attention to detail, and follow through.
• Comfort discussing financial options with kindness and confidence.
• Confidence with technology and a willingness to learn new systems.
• A positive, proactive attitude and a genuine desire to make people feel cared for.

Nice to Have

• Dental or orthodontic experience, including dental assisting, reception, or treatment coordination.
• Familiarity with 3D scanners or practice management software.
• Experience in consultative sales or relationship building.
• Bilingual skills.

No orthodontic experience? That's okay! We can teach you orthodontics. Your personality, initiative, and ability to connect with people matter most

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Position Details

Location: Overland Park and Lenexa, Kansas

Schedule: Full time, typically Tuesday through Friday

Pay: $20 to $25 per hour, negotiable based on experience

Benefits: 401(k), 401(k) matching, employee discount, and paid time off

Reports To: Dr. Joshi

How to Apply

Send us your resume and tell us about a time you made someone feel truly special, welcomed, or remembered. It can be a little moment that made a big difference!

We can't wait to hear your story. Our team will review applications and reach out to schedule interviews with candidates we'd love to get to know!

Pay: $20.00 - $25.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance

Work Location: In person