Dental Treatment Coordinator

Dental Treatment Coordinator

We are looking for a high-performing Dental Treatment Coordinator who is confident presenting treatment, discussing finances, and helping patients move forward with the care they need.

This is not a traditional front-desk position. This person will take ownership of the patient from the time treatment is diagnosed until the case is financially arranged and scheduled.

You should be comfortable presenting everything from routine treatment to large, high-dollar cases and having direct conversations about insurance, payment, financing, and scheduling.

Your Responsibilities

• Verify insurance benefits and accurately estimate patient portions
• Present all treatment plans, including large and complex cases
• Clearly explain treatment costs and insurance estimates
• Confidently ask patients to move forward with treatment
• Discuss payment options and third-party financing
• Help patients find realistic ways to afford recommended treatment
• Collect deposits, down payments, and patient balances
• Get accepted treatment scheduled before the patient leaves
• Follow up consistently on unscheduled treatment
• Maintain and work a pipeline of outstanding treatment plans
• Build trust with patients without using high-pressure sales tactics
• Work closely with the doctors and clinical team to improve case acceptance and keep the schedule productive

Who We're Looking For

Our ideal candidate is:

• Experienced in a dental office, preferably in treatment coordination or case presentation
• Experienced using Eaglesoft
• Comfortable presenting $5,000–$30,000+ treatment plans
• Confident discussing money and collecting payment
• Experienced with dental insurance and benefit verification
• Familiar with patient financing and payment options
• Personable, persuasive, and able to build trust quickly
• Highly organized and excellent at follow-up
• Goal-oriented and motivated by results
• Able to overcome common patient concerns involving cost, insurance, timing, and financing
• Comfortable being accountable for case acceptance and unscheduled treatment

Experience with implants, cosmetic dentistry, full-mouth rehabilitation, or other high-value dental treatment is a major plus.

What Success Looks Like

A successful Treatment Coordinator doesn't simply hand a patient a treatment estimate.

You make sure the patient understands why the treatment is needed, what their options are, what insurance is expected to contribute, what their financial options are, and exactly what needs to happen next.

The goal is for patients who are ready for treatment to leave with their financial arrangements completed and appointments scheduled.

If you are confident discussing large treatment plans, enjoy helping patients find a way to complete their care, and take pride in turning recommended treatment into scheduled treatment, we'd love to meet you.

Pay: $20.00 - $27.00 per hour

Expected hours: 30.0 – 36.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off

Work Location: In person