Scheduling Coordinator

Overview:

The Croc Doc Pediatric Dentistry for Kids is looking for a friendly, organized, dependable, and motivated Dental Scheduling Coordinator to join our team!

This position is primarily responsible for keeping our clinical schedule full and productive through proactive patient outreach, recall scheduling, filling cancellations, and managing future appointment availability.

The ideal candidate is comfortable spending a significant portion of the day on the phone, consistently following up with families, and taking ownership of the schedule.

Primary Responsibilities

Proactively contact patients to schedule:
Recall and continuing-care appointments
Unscheduled treatment
Overdue appointments
Openings created by cancellations or schedule changes
Maintain and actively work on the patient schedule
Focus on filling schedule gaps and maintaining strong appointment utilization
Maintain organized call lists and accurately document scheduling attempts and outcomes
Help fill last-minute cancellations
Maintain future schedules and work ahead rather than waiting until appointments are approaching
Coordinate with clinical assistants and other front-office team members regarding scheduling needs
Communicate professionally and clearly with parents and guardians

Work Schedule

Monday through Friday
8:00 AM–4:00 PM
Full-time position

Cross-Training

Scheduling is the primary responsibility of this position.

The employee will also be cross-trained in other dental front-office functions so they can assist when needed, including:

Dental insurance verification
Patient check-in and check-out
Answering phones
Basic treatment plan and account questions
Other routine dental front-office duties

These responsibilities are secondary to the employee's primary scheduling role.

Required Qualifications

Fluent in English and Spanish (Bilingual)
Minimum 1 year of dental administrative/front-office experience
Strong telephone communication skills
Comfortable making a high volume of outbound calls
Strong organizational and follow-up skills
Ability to manage multiple scheduling priorities
Dependable attendance and punctuality
Professional communication with patients and families
Ability to work independently and remain productive without constant supervision

Preferred Qualifications

Experience with dental recall scheduling
Experience scheduling unscheduled treatment
Dental insurance verification experience
Pediatric dental office experience
Dentrix experience

Compensation

$15.00-16.00 per hour
Strong monthly performance bonus opportunities based on scheduling performance
Strong performers have the opportunity to earn substantially more than the base hourly rate

Benefits

Benefits are available to eligible full-time employees, including:

Health insurance option
Additional employee benefits offered by the practice
Cross-training and professional development

What We Are Looking For

We are looking for someone proactive rather than reactive. The right candidate should be comfortable contacting families throughout the day, consistently updating scheduling lists, following up as needed, and taking responsibility for keeping the schedule productive.

Performance in this position is based on results, consistency, organization, follow-through, and effective communication with patients and families.

Bilingual fluency in English/Spanish and at least 1 year of administrative experience are required.

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