PSR/Treatment Coordinator

Overview

AOS Orthodontics is a new orthodontic practice in Houston. We focus on airway-focused orthodontic treatment and orthognathic surgery, and we are building our front office team from the ground up. We are looking for a Front Desk and Treatment Coordinator who will greet patients, keep the schedule running, and help families understand their treatment plans and next steps. You will join us a few days before our doors open, helping set up the front office and learn our systems before our first patients arrive.

Responsibilities

Front desk

• Welcome patients, families, and referring providers with a warm, professional greeting
• Manage patient communication through our practice management software, CareStack
• Handle check-in and check-out for all patients
• Confirm appointments and keep the schedule full
• Answer calls and messages with courtesy and accuracy
• Delegate tasks to clinical assistants and the office manager as needed
• Alert doctors to orthodontic emergencies and help arrange prompt scheduling

Treatment coordination

• Review treatment plans with patients and families in clear, easy-to-follow terms
• Explain financial arrangements, payment options, and insurance benefits
• Follow up on treatment acceptance and help patients take the next step
• Coordinate consultations and treatment appointments with the doctors
• Track treatment progress and keep records accurate and up to date

Administrative

• Schedule patients promptly and accurately
• Help submit insurance claims
• Receive, post, and track all payments

About you

• Self-motivated, with a positive and can-do attitude
• Clear and confident in both written and verbal communication
• Organized, with strong attention to detail
• Reliable, punctual, and dependable
• Professional in appearance and manner
• Open to feedback and quick to apply it
• Works well with colleagues inside and outside the practice

Requirements

• Two or more years of customer service experience, with dental or orthodontic office required (candidates without prior experience will not be accepted)
• Experience with treatment presentations, financial discussions, or case follow-up is a plus
• Bachelor’s degree preferred
• Ability to handle confidential information and work with minimal supervision
• Comfortable with office equipment, including computers, phones, fax machines, copiers, and scanners
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Benefits

• Health insurance

If you are ready to help build a new practice from the ground up, we would love to meet you.

Expected hours: 35.0 – 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person