Practice Optimizer | Dental Team Leader

Practice Optimizer | Dental Team Leader (Full-Time)
Gold Coast Dental Center, Fort Lauderdale, FL
Pay: Negotiable
Schedule: Monday to Thursday, 7:30 AM to 5:00 PM, plus one Friday a month, 8:00 AM to 1:00 PM

Are you the person people turn to when things get hard, and you make them better?

Gold Coast Dental Center is looking for a Practice Optimizer: a warm, steady, knowledgeable leader who will be the non-clinical face of our practice and the right hand of our doctor. This is not a typical front office job. It’s a leadership seat, with a prepared growth plan for the right person.

Our team starts every day with these questions. See if they sound like you:

• Are you feeling stuck in your current position, with dreams of growing again, personally and professionally?
• Do you want to feel appreciated daily and know your work matters?
• Do you want to work with a highly accountable team that serves patients and each other first?
• Do you want to grow your skills through a prepared plan?
• Do you want a four-day work week with long weekends, and Fridays off except for one short Friday a month?

What you’ll do

• Speak on the doctor’s behalf to the team, and serve as the caring, knowledgeable, non-clinical face of the practice
• Handle difficult conversations with patients and team members with compassion and clarity
• Help patients understand treatment plans, financials, insurance coverage, and out-of-network benefits (or the lack of them)
• Field new-patient and insurance calls and explain, honestly and warmly, why people choose us even though we’re out of network
• Manage accounts receivable and post payments
• Keep the office flowing from front to back
• Manage team schedules, time-off requests, and payroll coordination
• Help lead daily huddles and team meetings
• Meet weekly with the doctor, with real mentorship toward a senior leadership role

What you bring

• Minimum 3 years of dental experience (required), ideally with insurance, billing, or treatment plan presentation
• You see yourself as a servant-leader who loves watching others succeed
• You’re confident, curious, and slow to get defensive
• You stay even-keeled under pressure and can set personal stress aside at the door
• You communicate well, and you know when a conversation needs to be in person, in writing, or private
• You model what you expect: timeliness, professionalism, and work ethic
• You prefer well-planned, steady change over chaos
• BLS certification, plus OSHA and HIPAA training, are a plus. We’ll help you get them if needed.
• Dentrix Proficiency

What we believe: our core values

• Service-Based Leadership: We lead by serving, and we never say “that’s not my job.”
• Excellence in Detail: We get the small things right, because small things build big trust.
• Patient Advocacy: We educate before we recommend, so every patient chooses with confidence.
• Integrity & Trust: We do the right thing, always, especially when no one is watching.
• Team Accountability: We own our roles, and we fix the system before we blame the person.
• Lift Others Up: We give back to our community and raise up the next generation.
• Stewardship: We grow the right way, so we can serve at a higher level.

We believe a positive culture and helping each other grow in total wellness is what lets us serve our patients best. We celebrate each other’s “wins” in and out of the practice. Our organization isn’t the right fit for everyone, but for those whose values resonate with ours, we see magic happen every day.

If you resonate STRONGLY with all of the above, we’d love to talk. Please respond to this listing for more information and include answers to these questions below as well!

• Your favorite personal development book or podcast
• What you’re seeking in your next position
• Your resume and related work experience

Pay: $28.00 - $32.00 per hour

Expected hours: 32.0 – 38.0 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Paid time off
• Professional development assistance

Education:

• High school or equivalent (Preferred)

Experience:

• Office management: 3 years (Required)

Ability to Commute:

• Fort Lauderdale, FL 33308 (Preferred)

Work Location: In person