Patient Experience Coordinator/Concierge – Dental Office

• Greet patients and create a welcoming, positive experience
• Manage incoming calls and schedule patient appointments
• Manage the daily schedule and support efficient patient flow
• Verify insurance benefits and explain coverage to patients
• Process payments, copays, and outstanding balances
• Provide patients with accurate treatment cost estimates and financial information
• Assist with billing, coding, and insurance claim submissions
• Communicate treatment plans and financial information clearly and professionally
• Address and resolve patient questions and concerns professionally, escalating to

• Order and restock office supplies as needed
• Maintain accurate patient records and documentation
• Work closely with the dental team to ensure smooth and efficient patient care
• Support additional administrative and operational needs of the practice as needed

• High school diploma or equivalent
• Business or administrative experience in a dental office preferred
• Strong organizational and communication skills
• Excellent customer service skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Comfortable learning and utilizing dental practice management systems and office

• Competitive Compensation
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Short- and Long-Term Disability
• Paid Time Off and Paid Holidays
• FSA, HSA, and Dependent Care Accounts
• Employee Assistance Program
• Commuter Benefits
• Exclusive Employee Perks, Discounts, and even pet insurance!
• A Collaborative, Supportive Team Environment
• And so much more!

This Job Posting does not contain an exhaustive list of all roles, activities, requirements,
efforts, or working conditions associated with the position.

Premier Dentist Partners is committed to providing equal employment opportunities to all
employees and applicants without regard to race, color, religion, sex, sexual orientation,
national origin, genetic information, disability, veteran status, age, or other condition or
status protected by law, and participates in the federal E-Verify Program. For more
information, go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S.
Department of Homeland Security.