Patient Experience Coordinator

Patient Coordinator / Dental Front Desk

Revive Dentistry | Mt. Juliet, TN

Full-time | In person

A great patient experience starts before the patient ever sits in the dental chair.

At Revive Dentistry, we want every patient to feel welcomed, comfortable, and confident in their care. We’re looking for a friendly, organized Patient Coordinator who enjoys connecting with people and takes pride in making someone’s day easier.

Voted Best Dental Practice in Mt. Juliet for 2026, our privately owned practice is growing and preparing to move into a brand new, state of the art building. We’re looking for someone who wants to grow with us and help shape the experience patients have from their very first visit.

What you’ll do:

• Welcome patients warmly, learn names, and help new patients feel at home.
• Introduce patients to the office and its amenities.
• Help patients complete forms and prepare for their appointments.
• Keep the reception area welcoming, organized, and ready for patients.
• Communicate with the clinical team to keep visits running smoothly and patients informed.
• Answer calls with warmth and confidence, understand what callers need, and help them schedule the appropriate appointment.
• Support appointment confirmations, patient follow-up, and front office administrative tasks.
• Maintain accurate patient information in CareStack, our practice management software.

Who will thrive here:

You’re someone who notices when a patient seems nervous, offers help without waiting to be asked, and follows through on the details. You can make people feel welcome while keeping track of several moving parts.

We’re looking for:

• Excellent customer service and communication skills.
• A friendly, professional approach in person and on the phone.
• Strong organization, reliability, and attention to detail.
• Comfort learning software and working with digital systems.
• A willingness to help teammates and take ownership of your work.
• A calm, thoughtful approach when the day gets busy.

Dental experience is preferred but not required. Experience in hospitality, healthcare, retail, banking, or another service focused role can translate well. We can teach dental terminology and office systems; we’re looking for someone who already cares about serving people well.

Why Revive?

• A privately owned practice with an emphasis on patient experience.
• An opportunity to help establish the front office experience in our new building.
• A team that values service, education, communication, and personal growth.
• Meaningful work helping people feel more comfortable seeking dental care.
• Pay based on experience and qualifications.

How to apply

Apply through Indeed with your resume and a short note describing a time you went above and beyond for a customer, patient, or guest.

We’d love to learn what exceptional service looks like to you!

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Experience:

• Dental office: 1 year (Preferred)

Work Location: In person