Patient Care Coordinator

At Morton Dental Group, we do dentistry differently.

We are building a premier, relationship-driven dental organization focused on exceptional patient experiences, operational excellence, professionalism, leadership, and long-term success for our team. Our vision is to raise the standard for private practice dentistry across Middle Tennessee by creating an environment where both patients and team members genuinely thrive.

Joining Morton Dental Group is not equivalent to “just taking a job.” We are intentionally building an elite, growth-minded team of professionals who care deeply about patient care, teamwork, accountability, leadership, and operational excellence.

Our offices are modern, high-tech, fast-paced, and designed not only for excellent patient experiences, but also to help our team succeed operationally and professionally every day.

We're looking for a highly organized, business-minded Patient Care Coordinator who understands that exceptional patient care and practice growth go hand-in-hand.

At Morton Dental Group, our Patient Care Coordinators do much more than answer phones and check patients in. They are responsible for helping keep provider schedules productive, supporting treatment acceptance, maintaining patient relationships, and ensuring patients receive the care they need when they need it.

If you're someone who enjoys building relationships, solving problems, staying organized, and taking ownership of results, we'd love to meet you.

What Success Looks Like

Our best Patient Care Coordinators:

• Take ownership of keeping provider schedules productive and full
• Actively work recall, reactivation, and unscheduled treatment opportunities
• Make outbound calls confidently and professionally
• Build strong relationships with patients and earn their trust
• Think ahead and solve problems before they become issues
• Take pride in hitting goals and improving practice performance
• Work collaboratively with clinical and administrative team members
• Understand that every patient interaction impacts both patient care and business success

Key Responsibilities

• Manage provider schedules to maximize productivity and patient access
• Confirm appointments and proactively fill cancellations
• Conduct recall and reactivation outreach
• Follow up with patients who have outstanding treatment needs
• Answer incoming calls with professionalism, urgency, and warmth
• Schedule new and existing patients efficiently and accurately
• Verify insurance information and ensure accurate patient records
• Support treatment acceptance through patient education and communication
• Maintain daily reports, trackers, and performance metrics
• Collaborate closely with providers and team members to achieve office goals
• Deliver a five-star patient experience from the first phone call through treatment completion

Performance Metrics

This position directly contributes to practice success and is measured by:

• Call Answer Rate
• New Patient Call Conversion Rate
• Reactivation Rate
• Patient Reappointment Percentage
• Schedule Utilization
• Same-Day Scheduling Opportunities
• Patient Satisfaction & Reviews

What We're Looking For

• 1+ years of dental front office, treatment coordinator, healthcare administration, or similar experience preferred
• Strong communication and relationship-building skills
• Comfortable making outbound calls daily
• Strong business and organizational skills
• Ability to prioritize and manage multiple tasks simultaneously
• Professional, polished, and dependable
• Strong attention to detail
• Positive attitude with a team-first mindset
• Comfortable being held accountable to goals and performance metrics

What You'll Love About Morton Dental Group

• Competitive compensation based on experience
• Health, vision, and supplemental benefits
• Paid time off
• Paid training and professional development
• Advancement opportunities within a growing dental group
• Modern technology and systems
• A supportive team that values growth, accountability, and excellence

If you're looking for a role where you can make a meaningful impact on patients, contribute to the success of the practice, and build a long-term career with a growing organization, we'd love to hear from you.