Patient and Family Care Coordinator

Patient & Family Care Coordinator

Part-Time | Tuesday–Thursday

Flourish Airway Collective | Danville, California

Help children breathe, sleep, grow—and flourish.

Flourish Airway Collective is looking for an exceptionally warm, organized, and dependable person to become the welcoming heart of our practice.

This is not a traditional front-desk position. Our Patient & Family Care Coordinator will guide families through their Flourish experience—from the first phone call through treatment and follow-up. The right person will genuinely love connecting with children and their parents, take pride in remembering the little details, and make every family feel seen, supported, and confident in their care.

At Flourish, we help infants, toddlers, children, and adolescents with concerns that may affect their breathing, sleep, feeding, speech, dental development, and overall well-being. Our services include evaluation and treatment of tethered oral tissues, such as tongue-ties and lip-ties, as well as early orthodontic expansion to create more space for the teeth and tongue and support healthy airway development.

Our work can be life-changing for children—and we want every family’s experience with us to feel just as exceptional as the care they receive.

Who You Are

You are naturally warm, reassuring, and wonderful with both children and adults. Parents feel comfortable asking you questions because you listen carefully, communicate clearly, and never make them feel rushed or dismissed.

You are also highly detail-oriented. You notice what needs to be done, follow through without repeated reminders, and understand that small details matter—especially when families are navigating unfamiliar treatment.

You bring both heart and ownership to your work. You do not simply complete tasks; you make sure each family is truly taken care of.

What You’ll DoCreate an Exceptional Family Experience

• Warmly welcome children and parents when they arrive
• Help children feel comfortable, safe, and excited to visit Flourish
• Build genuine relationships with parents and caregivers
• Anticipate families’ needs and make each visit feel personal and organized
• Serve as a consistent, trusted point of contact throughout treatment
• Create thoughtful touches that make families feel especially cared for

Communicate With Warmth and Confidence

• Answer incoming phone calls with warmth, patience, and professionalism
• Listen carefully to parents’ questions and concerns
• Clearly explain what families can expect at upcoming appointments
• Become well trained in Flourish services, terminology, and treatment pathways
• Know when to answer a question, when to gather additional information, and when to involve a clinical team member
• Return calls, texts, and emails promptly and reliably
• Communicate in a way that is friendly, polished, compassionate, and easy to understand

Coordinate Patient Care

• Schedule consultations, treatment appointments, and follow-up visits accurately
• Help families understand the next steps in their child’s care
• Confirm that required forms, records, photographs, referrals, and other information are received
• Track outstanding tasks and follow up until they are fully completed
• Coordinate communication with pediatricians, ENTs, myofunctional therapists, speech therapists, lactation consultants, and other collaborative providers
• Prepare and organize patient materials, referral information, and educational resources
• Help prevent families from getting lost between appointments or stages of care

Support the Growth of Flourish

• Maintain accurate, organized patient records and tracking systems
• Assist with correspondence, letters, reports, and follow-up communication
• Help deliver educational materials or thoughtful packages to referring offices and community partners
• Support outreach efforts and relationships with local healthcare providers
• Look for ways to improve the family experience and practice systems
• Step in wherever needed to help Flourish run smoothly and beautifully

What We’re Looking For

• An exceptionally warm and welcoming personality
• A genuine love of children and appreciation for the parents who care for them
• Experience working with children, parents, or families
• Excellent phone presence and confident interpersonal communication
• Strong attention to detail and an unusually high level of follow-through
• The ability to learn new concepts and explain them clearly
• Emotional intelligence, good judgment, and discretion
• A calm, reassuring presence when parents feel worried or overwhelmed
• Strong written communication and organizational skills
• Comfort managing multiple priorities without losing track of details
• Initiative and the ability to recognize what needs to be done
• Reliability, accountability, and pride in doing things well
• A collaborative, positive, and team-oriented attitude
• Comfort receiving feedback and continually improving

Especially Valuable Experience

We would be particularly excited to meet candidates who have:

• Worked in pediatric dentistry, orthodontics, pediatrics, therapy, education, childcare, hospitality, or another family-centered setting
• Experience guiding parents through healthcare, educational, or developmental services
• Professional or lived experience that provides a deep understanding of the questions, emotions, and logistics caregivers navigate
• Experience with treatment coordination, scheduling, patient communication, or referral relationships
• An interest in children’s breathing, sleep, feeding, speech, oral development, or whole-child health
• Experience with community outreach or building relationships with professional offices

Dental experience is helpful but not required. Warmth, judgment, curiosity, attention to detail, and follow-through are essential. We are happy to teach the clinical information to someone who is eager to learn and deeply committed to our families.

Schedule

This is a part-time, in-person position working:

Tuesday, Wednesday, and Thursday

Specific hours will be discussed during the interview process.

What Success Looks Like

A successful Flourish Patient & Family Care Coordinator:

• Makes children and parents feel genuinely welcomed
• Answers the phone with warmth and confidence
• Knows each family’s next step and ensures it happens
• Follows through without needing repeated reminders
• Learns our services well enough to answer common questions clearly
• Keeps records, communication, and scheduling accurate and organized
• Notices details others might miss
• Strengthens relationships with families and referring providers
• Helps the entire Flourish team feel more supported and prepared
• Cares deeply about creating an extraordinary experience

Why Join Flourish?

You will become part of a passionate, collaborative team that believes children deserve more than simply having symptoms managed. We want to understand the whole child and help create the foundation for healthier breathing, sleep, growth, development, and confidence.

This is a wonderful opportunity for someone who wants meaningful work, loves caring for families, and feels energized by making a real difference in children’s lives.

To Apply

Please send your résumé along with a brief note answering the following questions:

• What draws you to working with children and their parents?
• Tell us about a time you helped a worried, confused, or frustrated parent or customer feel truly cared for.
• What system do you use to make sure important details and follow-up tasks do not get missed?
• What interests you about the work we do at Flourish Airway Collective?

We are looking for someone who is not only capable, but deeply kind—someone who will care about our families, our mission, and the details that make an experience exceptional.

Pay: $23.00 - $30.00 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: In person