Dental Front Desk Receptionist – Experienced Candidates Only

Benefits:

• 401(k) matching
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Signing bonus
• Training & development

• $1,000 Sign-On Bonus
• Competitive hourly pay based on experience
• Flexible scheduling
• Great work-life balance
• Paid sick time off
• Ongoing training and professional development
• Employee discounts on dental services
• Supportive and collaborative work environment
• Opportunities for career growth and advancement
• Modern dental office with advanced technology

About the Position

• Greet patients warmly and provide excellent customer service.
• Manage patient check-in and check-out.
• Answer incoming calls, respond to messages, and schedule appointments.
• Maintain accurate patient records and documentation.
Communicate professionally with patients and team members.

• Maintain an organized and productive appointment schedule.
• Confirm appointments and follow up with patients.
• Reschedule canceled or missed appointments.
• Help fill last-minute openings and minimize scheduling gaps.
• Coordinate with doctors, hygienists, and dental assistants to ensure smooth patient flow.

• Verify dental insurance eligibility and benefits.
• Explain insurance coverage, deductibles, copayments, and estimated patient portions.
• Assist with insurance claims and predeterminations.
• Collect copayments, outstanding balances, and patient payments.
• Maintain accurate financial records.

• Review and explain dental treatment plans and estimated costs.
• Help patients understand their financial responsibilities.
• Present available financing options, including CareCredit and Cherry.
• Schedule recommended dental treatment.
Follow up with patients who have unscheduled treatment.

Qualifications

Required Qualifications

• Minimum of 1 year of dental front desk experience.
• Experience with dental insurance verification, benefits, and patient copayments.
• Knowledge of dental scheduling and front desk workflows.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a busy dental office.
• Dependable, punctual, professional, and team-oriented.
Proficient with computers and dental practice management software.

Preferred Qualifications

• Experience using Dentrix.
• Bilingual in English and Spanish.
• Experience with dental treatment coordination.
• Knowledge of dental insurance claims and predeterminations.
• Familiarity with Weave or similar patient communication systems.
Experience discussing patient financing and payment options.

We're looking for someone who:

• Takes initiative and can work independently.
• Enjoys building positive relationships with patients.
• Remains calm, organized, and professional during busy periods.
• Is confident discussing dental insurance and treatment costs.
• Understands the importance of maintaining a productive schedule.
• Works well with doctors, hygienists, assistants, and other front desk team members.
Wants to grow professionally and become a long-term member of our team.