Orthodontic Treatment Coordinator

As a Treatment Coordinator, you will play an important role in meeting potential patients and working with the orthodontist to present treatment and payment options to adults, teens, and children. The position requires an outgoing, welcoming personality, excellent communication skills, a goal-oriented mindset, an understanding of orthodontics, and an individual committed to strong relationship management.

Responsibilities of the Scott Orthodontics Treatment Coordinator:

• Welcome new patients with a friendly and enthusiastic approach.
• Review the patients’ health and medical history and determine their goals for treatment.
• Assist in the orthodontist’s examination, entering data and listening to the conversation between patient and doctor, taking appropriate notes in the patient’s chart.
• Review the treatment plan with the patient and use the available tools to educate them on the available options.
• If treatment is recommended, identify what the patient and/or parents need to ultimately decide to start treatment.
• Work with the patient and/or responsible party to design financial payment plans that work for them and help our patients attain the healthy, beautiful smile they’ve always wanted.
• Generate and manage a positive relationship with new patients and their families from initial consultation, follow ups, and recall examinations.
• Follow up with patients who have completed the new patient exam and may be ready to start treatment.
• Act as a liaison between the doctor and the patient, any other dental specialists or general practitioner.

Desired characteristics:

• Outgoing and confident with a passion for patient care.
• Goal-oriented with a strong work ethic.
• Focused on helping the practice grow.
• Possess a natural ability to develop relationships with patients, parents, and your team.
• Possess a positive attitude with a strong desire to provide an excellent customer experience.
• Excellent interpersonal and communication skills; written and verbal, and ability to make patients feel comfortable and at ease.
• Observant and a good listener.

Qualifications:

• 1+ years of dental or orthodontic office experience considered an asset.
• Previous experience working in professional sales considered an asset.
• Experience as a Treatment Coordinator is considered an asset.
• Good with computers, proficient in Microsoft Office Suite and the ability to learn new software quickly.
• Knowledge and experience with dental treatment plans and insurance requirements preferred.
• Certified dental assistant or certified orthodontic assistant an asset.
• Knowledge and understanding of oral treatment plans and ability to educate patients.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)
• Outside sales: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person