Treatment Coordinator

Looking for a rock star treatment coordinator to work in our exciting orthodontic practice with locations in Fort Myers, Cape Coral and Lehigh Acres. Orthodontic experience is preferred, but willing to train the enthusiastic individual. This job requires high energy, multi-tasking, and attention to detail. Must be self-motivated, possess excellent verbal skills, and have a positive, upbeat attitude. Our office needs a treatment coordinator to create a positive, welcoming, stress-free patient experience. You will play a key role in our office, being the first person our patient engages with either on the phone or in person. You will liaison between the patient, team, and doctor to ensure the patient receives exceptional customer service throughout their orthodontic care.

Responsibilities:

• Ability to commute to locations in Fort Myers, Cape Coral and Lehigh
• Welcome and greet patients with a smile
• Address any questions or concerns the patient has regarding treatment
• Build trust with the patient
• Present treatment fees, payment options, and policies
• Follow up on patient treatment to facilitate initiating care
• Assist in all reception duties and procedures needed to make the office run smoothly, such as answering phones, greeting patients, checking email, voicemail, and fax consistently throughout the day.
• Scheduling appointments, managing reports to ensure all patients are scheduled appropriately, and data entry
• Handle all treatment paperwork, including consent forms, policy forms, and exit paperwork.
• Participate in internal and external marketing and contribute to the official social media
• Scanning documents
• Processing payments
• Many other job duties as assigned

Traits required:

Ability to connect, build trust, and form relationships with patients, doctors, and team members

• Bilingual - Fluent in English and Spanish
• Willing to travel to locations in Fort Myers, Cape Coral and Lehigh Acres
• Dental experience preferred, but willing to train the right candidate
• Optimistic attitude
• Outgoing, friendly, welcoming personality
• Perceptive
• Ability to multi-task
• Motivated by challenge
• Advanced communication skills
• Dedicated to providing exceptional customer service
• Highly organized
• Detail-oriented

Benefits of position

• Opportunity to make a difference in patient's lives
• Working with a doctor and team who are patient-centered, professional, and caring
• Being part of a team who enjoy working together
• On-the-job training and support
• Opportunity to learn and grow in your career

We look forward to meeting you!

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person