Orthodontic Treatment Coordinator

Orthodontic Treatment Coordinator — Full-Time
Maccaro Orthodontics & Pediatric Dentistry | Garden City, NY
Base salary: $55,000–$70,000, depending on experience, plus quarterly performance incentives

About Us

Maccaro Orthodontics & Pediatric Dentistry is a family-owned practice bringing orthodontics and pediatric dentistry together under one roof. We build lasting relationships with our patients through excellent care, personal attention, and clear communication.

We’re looking for someone who enjoys connecting with people, is comfortable discussing financial decisions, and takes pride in seeing things through. You’ll have a visible role in the practice and the opportunity to make a meaningful difference in patients’ experiences and our continued growth.

The Role

You will guide prospective orthodontic patients from their first inquiry through starting treatment. Working closely with the doctor, you’ll help families understand the recommended treatment, explain fees and payment options, prepare accurate financial agreements, and keep follow-up moving.

This role combines patient service, consultative sales, organization, and relationship-building. Success means families feel informed and supported, paperwork is accurate, and every prospective patient has a clear next step.

You will also lead the practice’s internal and external marketing efforts and manage our social media presence. Working with the doctor and team, you’ll turn ideas into consistent action that strengthens patient relationships, encourages referrals, and attracts new patients.

What You’ll Do

Treatment Coordination & Patient Experience

• Respond to inquiries, schedule consultations, and prepare patients and records for each visit.
• Get to know each patient’s goals and concerns, help them feel comfortable, and brief the doctor before the consultation.
• Support the doctor’s treatment presentation and confidently explain fees, estimated insurance contributions, and approved payment options.
• Prepare and double-check financial agreements, payment schedules, and required documentation.
• Coordinate signed agreements, required down payments, and appointment scheduling so patients can move smoothly into treatment.
• Consistently follow up with interested families. Document conversations, address questions, and maintain a clear next action and follow-up date.
• Support same-day starts when clinically appropriate and practical for the patient and practice.
• Be a welcoming presence at the front desk and coordinate with the team to support daily patient flow.

Marketing & Social Media

• Develop and execute a marketing calendar covering internal promotions, referral initiatives, community outreach, and social media.
• Manage the practice’s social media accounts: plan content, capture photos and videos, create posts, and maintain a consistent, engaging presence.
• Drive internal marketing through patient communication, review requests, referral appreciation, and promotion of the practice’s services.
• Coordinate external marketing through relationships with referring offices, local businesses, schools, and community organizations.
• Track results, bring forward new ideas, and adjust efforts based on what generates interest, inquiries, and consultations.

What We’re Looking For

• Warm, professional communication and the ability to build trust with children, parents, and adult patients.
• Confidence discussing fees, answering financial questions, and helping people make informed decisions.
• Strong attention to detail and comfort calculating payment arrangements.
• A reliable system for managing multiple patients, deadlines, and follow-ups.
• Initiative: you notice what needs attention, take appropriate action, and communicate progress.
• Creativity and confidence creating social media content and carrying out marketing projects.
• Accountability, receptiveness to feedback, and respectful teamwork.
• Comfort learning practice software and using digital tools to stay organized.

Orthodontic treatment coordinator or dental experience is strongly preferred. We will also consider candidates with demonstrated success in customer-facing sales or service who bring strong organization and follow-through. Experience managing social media or coordinating marketing efforts is a plus. Training in our systems and procedures is provided.

Compensation & Benefits

• $55,000–$70,000 annual base salary, depending on experience and qualifications.
• Quarterly performance incentives linked to new-patient start conversion.
• Health insurance with a majority employer contribution.
• Paid time off: two shared office-wide weeks plus one personal week; blackout dates apply.
• Retirement program with a 2% employer match of base salary.
• Uniforms provided.
• Continuing education and training travel supported.
• Opportunities for growth based on performance.

How to Apply

Apply through Indeed with your résumé.

Job type: Full-time
Work location: In person, Garden City, NY

Maccaro Orthodontics & Pediatric Dentistry is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person