Orthodontic Treatment Care Coordinator

Job Summary:

The Treatment Coordinator serves as a key representative of both the doctor and the practice. This role focuses on guiding new patients through the initial stages of their care by scheduling and coordinating appointments that lead them into active treatment or growth guidance.

By managing the non-clinical aspects of the New Patient Exam, the Coordinator allows the doctor to concentrate fully on patient care. They foster strong relationships with patients, parents, and referring providers to promote the practice and facilitate treatment acceptance.

Key responsibilities include listening to patient needs, communicating effectively, and building trust in both the doctors and the team.

This position will rotate coverage between our two Asheville clinics and our Marion, NC office, with occasional travel to other Great Smiles locations as needed. The regular work schedule is Monday through Thursday.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in dentistry, preferably orthodontics.
• Good knowledge of common dental terminologies.
• Experience in sales is a plus!

Knowledge, Skills and Abilities

• Exceptional customer service experience with ability to work with all ages including adults and special needs.
• Strong organizational, attention to detail, and multitasking abilities.
• Excellent interpersonal skills. Able to establish rapport and build relationships with patients, parents, doctor, other staff members, and community.
• Outstanding customer relations skills to effectively handle clients from diverse backgrounds.
• Proficient mobile and computer skills; Edge and/or Dolphin software experience a plus.
• Understanding of privacy regulations and the importance of maintaining patient confidentiality.
• Ability to prioritize tasks and function effectively in a high-paced, at times stressful environment.
• Experience with dental imaging software and graphics, or ability to learn quickly.

Responsibilities:

• Accept new patient phone calls and enter complete information in the computer that is needed for each new patient.
• Prepare a new patient welcome packet for patients for their arrival for the exam and health history has been completed.
• Pull any appropriate x-rays and sibling records before the exam.
• Show patients and parents the office and ensure photos and a pan are taken on each patient.
• Introduce the doctor to the patient and parent.
• Review the treatment fee estimate and explain the records procedure. Prepare necessary exit packets including one for second financially responsible parties. Discuss the payment options, the Contract and the Informed Consent with the patient/parent. Make certain that the treatment card, letter, and contract are completed. Schedule treatment appointments. Answer questions from new patients throughout the new patient process. Process the post-exam letter to the patient and general practitioner.
• Follow up on reports and track of growth guidance reports.
• Request transfer records for transfer patients. (Make sure the AAO transfer form and financial history forms are faxed to the office.)
• Send patient records for consultation with an oral surgeon or other specialists. Arrange appointments for any specialists needed. Send extraction requests as well as requests for panos.
• Track daily exams and growth guidance Ready to Start for the morning meeting the following day.
• Arrange appointments for separators, impressions for appliances, and beginning banding/bonding.
• Follow up with correspondences, phone calls, financial paperwork, appointments, etc.
• Making sure the treatment room is stocked.
• Perform other tasks as assigned by the doctor or site manager.
• Be an active participant in staff meetings and committee meetings.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.

We offer competitive compensation and benefits packages, including medical insurance, dental insurance, and paid time off. Come join our team because we're changing lives and creating GREAT Smiles to last a lifetime!

Please submit your resume and cover letter detailing your relevant experience to be considered for this position.Note: Please do not include any contact information such as email or phone number in the job description.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Asheville, NC 28803 (Required)

Ability to Relocate:

• Asheville, NC 28803: Relocate before starting work (Required)

Work Location: In person