Orthodontic Practice Manager

About the Practice

Celebrate Dental & Braces has been serving the Albuquerque and Bernalillo communities for over 13 years. We are a high-volume orthodontic practice known for making treatment accessible to families through low monthly payments and same-day start options. Our team travels between two locations — Rio Bravo in Albuquerque and Bernalillo — operating as one unified team across both sites.

We are looking for a Practice Manager who genuinely wants to run the day-to-day operation with confidence and independence. If you are looking for a role where you are told what to do rather than a role where you decide what needs to be done — this is not the right fit. If you are a self-directed leader who builds systems, holds people accountable, and takes pride in operational excellence — we want to meet you.

What You Will Own

People and HR

• Hiring, onboarding, scheduling, and training for clinical and administrative staff
• Day-to-day staff supervision and accountability across both locations
• Performance management, including corrective conversations, written documentation, and terminations when necessary
• Leave requests, call-out coverage coordination, and policy enforcement
• Maintaining a positive, professional, high-accountability team culture

Operations

• Daily operational oversight at both clinical locations
• The same team travels between both locations — you manage one unified team across two sites
• Patient flow, schedule management, and clinical workflow coordination
• Front desk performance, phone protocol adherence, and patient experience standards
• Vendor relationships, supply ordering, facilities coordination, and expense oversight
• Compliance with HIPAA and OSHA standards
• Dental records management and clinical documentation oversight using Open Dental

New Patient Pipeline

• Direct supervision of the Treatment Coordinator
• Weekly review of new patient consultation pipeline and pending follow-up status
• Accountability for new patient conversion rates and same-day start performance
• Oversight of patient communication systems including our CRM platform
• During periods of high consultation volume or TC staffing transitions, provide overflow treatment coordination support including patient consultations, financial presentations, and same-day start closes

Financial Oversight

• Collections follow-up and accounts receivable monitoring
• Daily production and collections reporting
• Insurance coordination and billing workflow oversight using Open Dental
• Expense management and budget adherence

Reporting

• Weekly operational summary to the Practice Owner
• Monthly performance review meeting preparation
• Tracking of key performance indicators including new patient starts, collections rate, schedule fill rate, and staff attendance

What We Are Looking For

Required

• 3+ years of dental, orthodontic, or other healthcare practice management experience with direct supervisory responsibility
• Demonstrated HR experience — you have hired, coached, and, when necessary terminated employees directly and independently
• Bilingual English/Spanish is strongly preferred. Many of our patients are most comfortable or only able to communicate in Spanish
• Comfortable managing staff accountability consistently, including difficult conversations without escalating to ownership
• Organized, systems-oriented, and proactive — you build processes rather than just react to today's problem
• Proficient with Open Dental or comparable dental practice management software
• Professional, discreet, and reliable in handling sensitive personnel and patient matters
• Industry references from prior dental or orthodontic employers required

Preferred

• Experience in orthodontics specifically
• Familiarity with Medicaid orthodontic billing and eligibility processes
• Experience with CRM or patient communication platforms
• Prior treatment coordination experience — candidates who combine genuine management experience with TC capability will be given strong preference
• Experience managing staff across more than one location or shift

What This Role Is Not

We want to be direct so you can assess fit honestly before applying:

• This is not a position where routine HR and operational decisions escalate to the owner. You handle them independently
• This is not a role for someone who needs significant direction and oversight from above. You provide the direction
• This is not an entry-level management opportunity. We are looking for someone who has already done this work successfully

Compensation and Benefits

• Salary: $60,000–$80,000 (commensurate with specialized orthodontic management experience)
• Performance bonus tied to key performance indicators such as new patient starts, collections rate, and schedule performance
• 401(k)
• Paid time off
• Employee discount on dental and orthodontic services

Bilingual English/Spanish candidates with dental management experience are strongly encouraged to apply.

Celebrate Dental & Braces is an equal opportunity employer.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person