Orthodontic Assistant and Orthodontic Treatment Coordinator

Orthodontic Treatment Coordinator

Alpharetta Children's Dentistry & Orthodontics (ACDO)

Alpharetta, GA | Full-Time

We're looking for more than experience. We're looking for the right person.

At Alpharetta Children's Dentistry & Orthodontics, we believe a great patient experience starts with genuine connections. We're looking for an Orthodontic Treatment Coordinator who shares that philosophy and can help guide our patients and families through an exciting new chapter in their smiles.

Our ideal candidate is a natural relationship-builder who connects easily with children and parents, puts families at ease, and brings warmth, empathy, and an appropriate sense of humor to every interaction.

You'll be an important part of our orthodontic team, helping families understand treatment recommendations, navigate financial options, and feel confident about their decisions.

What you'll do

• Welcome new orthodontic patients and families, creating a positive and comfortable consultation experience.

• Work closely with our orthodontist to help families understand recommended treatment plans, timelines, and next steps.

• Translate clinical information into clear, approachable language that parents and children can understand.

• Present treatment fees, payment options, and financial arrangements with confidence, clarity, and compassion.

• Coordinate consultations, treatment starts, scheduling, and follow-up communication.

• Maintain accurate patient records and ensure important details don't fall through the cracks.

• Collaborate with our clinical and administrative teams to provide a seamless patient experience.

Who we're looking for

Someone who is:

• Warm and personable: You genuinely enjoy connecting with people and know how to make families feel welcome.

• An excellent communicator: You can explain information clearly, listen attentively, and adjust your approach to meet each family's needs.

• Organized and dependable: You manage details, prioritize responsibilities, and follow through.

• Confident and compassionate: You're comfortable discussing treatment and financial arrangements while respecting each family's individual circumstances.

• A team player: You support your coworkers, communicate openly, and contribute to a positive work environment.

• Curious and coachable: You welcome feedback, ask questions, and take pride in continuing to learn.

• Proactive: You recognize what needs to be done and take initiative without waiting to be asked.

Experience and qualifications

Previous dental or orthodontic experience is preferred, but not required for the right candidate.

We welcome applicants with backgrounds in patient coordination, healthcare, customer service, hospitality, or consultative sales who have strong communication and organizational skills.

Experience discussing financial arrangements, coordinating appointments, or guiding customers through important decisions is a plus.

Most importantly, we're looking for someone who is eager to learn, takes pride in their work, and wants to grow with our practice.

Why ACDO?

At ACDO, we're passionate about creating positive dental and orthodontic experiences for children and families. We value teamwork, compassion, professionalism, and the little moments that make a big difference.

We're looking for someone who wants to be more than the person presenting a treatment plan. We want someone who helps families feel heard, understood, and excited about their smile journey.

If you're a people person who loves helping others, enjoys learning, and believes a little personality goes a long way, we'd love to meet you!

Compensation based on experience and qualifications. Additional position details will be discussed during the hiring process.

Expected hours: No more than 32.0 per week

Work Location: In person