Office Manager

About the Role

Smile Avenue Family Dentistry is seeking a collaborative and friendly Office Manager to help lead day-to-day operations and support a positive patient experience. In this role, you will manage scheduling, supplies, customer service standards, and cash flow while helping ensure the office runs smoothly and efficiently.

Success looks like maintaining organized systems, supporting staff through clear leadership and follow-through, and keeping financial processes accurate and on track. You will naturally follow up with patients, motivate the team, and pay close attention to detail in both operations and service delivery.

Duties & Responsibilities

• Manage all aspects of office operations, including patient care coordination and finance oversight.
• Receive patients, schedule appointments, and maintain an accurate provider schedule.
• Assist with treatments as needed while ensuring smooth patient flow and a supportive environment.
• Process insurance claims and payments according to company policy and established procedures.
• Schedule refunds when required to support past-due account resolution, including assigning balance status codes and reviewing collections.
• Resolve disputed charges by reviewing documentation, confirming details, and coordinating next steps.
• Oversee administrative functions such as payroll management, employee relations, performance appraisals, and terminations.
• Support leadership and team development by helping implement performance improvement and training programs.
• Maintain and monitor office supplies and resources to support consistent operations.
• Coordinate day-to-day office practices, including booking appointments and managing staff schedules.
• Maintain billing systems and cash control to support accurate financial reporting and accountability.
• Hire and train new employees, and develop and implement an office budget to optimize facility resource utilization.
• Ensure employees deliver outstanding customer service and support productivity and efficiency improvements.

Requirements

• High School Diploma or GED.
• Previous work experience in an office management, administrative, or relevant operations role.
• Strong leadership and problem-solving skills with the ability to motivate and support a team.
• Excellent customer service skills and a patient-focused, friendly communication style.
• Experience in a dental or medical setting preferred, with strong organizational skills and attention to detail.
• Understanding of billing and bookkeeping practices, including basic financial accuracy and documentation.
• Highly organized with great attention to detail and the ability to manage multiple priorities.
• Comfort working with scheduling and administrative systems; experience with relevant office tools/software is required (specific tools not listed).
• Ability to follow procedures for claims, payments, collections, and dispute resolution.
• Bachelor’s degree in human resources or business administration preferred.

Benefits

• Health insurance options (availability varies by employer plan).
• Paid time off (PTO) and paid holidays (availability varies by employer plan).
• Professional development and career growth opportunities.
• Workplace wellness support and employee wellbeing initiatives (availability varies by employer plan).
• Supportive team environment with opportunities to build leadership skills.