Lead Treatment Coordinator

Lead Treatment Coordinator (Front Office Lead)

Walnut Creek Dental | Walnut Creek, CA 94596 | Full-time, in person

$35 to $45/hour based on experience + monthly performance bonus

A high-impact leadership role for a proven closer who wants to own results.
This is not an entry-level front desk position.

For more than 60 years, Walnut Creek Dental has been one of the East Bay's most respected private practices. Our multidisciplinary team delivers implants, cosmetic dentistry, smile makeovers, full-mouth rehabilitation, restorative and preventive care, combining modern technology with individualized treatment planning. You'll partner directly with leadership, receive a steady pipeline of pre-qualified consults from an in-house marketing team, and use a modern CRM and proven, data-driven systems to turn consultations into confident treatment decisions.

Why top performers choose us

• Performance-driven culture where results are recognized and rewarded
• High-value, complex cases and exposure to advanced dentistry
• Warm, qualified leads so you focus on consultations, not cold calls
• Mentorship from experienced clinicians and a clear leadership growth path
• Stable practice with a collaborative, family-oriented team

What you'll own

• Lead daily front office operations in a welcoming, organized environment
• Deliver consultative treatment presentations and financing options
• Drive case acceptance through patient education and trust
• Own the follow-up pipeline end to end, tracking every touchpoint in our CRM
• Manage collections and accounts receivable
• Coach and develop a front office team of 3 to hit KPIs
• Identify and implement system and patient experience improvements

What success looks like

Within 90 days you're leading the front office with confidence, strengthening patient relationships, lifting case acceptance, tightening follow-up and driving production and collection goals. Your monthly bonus is tied to individual and practice results.

Requirements

• 3+ years as a dental TC, Front Office Lead or Office Manager
• Proven track record closing implant, cosmetic or full-mouth cases
• Insurance verification, billing, financing and AR experience
• CRM proficiency: manage, track and follow up with leads independently
• Eaglesoft or SoftDent experience
• Exceptional communication and organizational skills

Preferred: Bilingual (English/Spanish)

Who thrives here: proactive, coachable, solution-oriented leaders who communicate with confidence and empathy, embrace accountability and want to grow professionally and financially.

Schedule: Monday - Friday | Reports to: Managing doctor

Benefits: 401(k) with company match, dental benefits, paid sick leave, uniform allowance, gym reimbursement, leadership development.

Not the right fit if you want a slow-paced office, dislike patient follow-up, prefer doing the minimum, avoid new technology or don't want measurable goals.

To apply

Submit your resume, a brief note on why you want to join our team, and answer in two or three sentences: What was your case acceptance rate at your last practice, and what did you do to improve it?

Pay: $35.00 - $50.00 per hour

Expected hours: 40.0 per week

Work Location: In person