Lead Front Desk - General Dentistry

Job Summary

We are seeking a dynamic and organized Lead Front Desk professional to oversee the administrative operations within a busy general dentistry clinic. In this pivotal role, you will lead the front desk team, ensuring smooth patient flow, accurate documentation, and exceptional patient service. Your expertise in medical administrative support, health information management, and EMR systems will drive efficiency and uphold clinical confidentiality policies. This position offers an exciting opportunity to coordinate clinic activities, manage medical records, and support clinical staff with professionalism and enthusiasm.

Responsibilities

• Supervise front desk staff, including scheduling, training, and performance management to ensure high-quality patient service.
• Manage patient intake processes, including appointment scheduling and verifying insurance coverage using systems such as Epic, Meditech, or Athenahealth.
• Oversee electronic health records (EHR) management, ensuring accurate documentation review and compliance with HIPAA regulations.
• Facilitate medical billing and coding processes by applying CPT codes, ICD-9/10 codes, and Medicare guidelines accurately.
• Handle medical collection efforts professionally while maintaining excellent customer service standards.
• Coordinate with clinical staff to prepare care plans and ensure proper documentation of patient visits.
• Maintain clinic operations by managing filing systems, medical records, and electronic health records (EHR) systems efficiently.
• Communicate effectively via phone etiquette with patients, insurance providers, and team members to schedule appointments and address inquiries promptly.

Skills

• Extensive experience with EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks.
• Strong knowledge of health insurance procedures including Medicare and HIPAA compliance.
• Proficiency in medical coding (CPT, ICD-9/10) and medical billing practices.
• Excellent computer skills with Microsoft Office suite for documentation and administrative tasks.
• Bilingual abilities are preferred to serve diverse patient populations effectively.
• Proven clinic experience in a healthcare setting with strong clerical and administrative support skills.
• Exceptional customer service skills combined with phone communication expertise and professional phone etiquette.
• Ability to review clinical documentation thoroughly while adhering to confidentiality policies.
• Skilled in medical terminology, health information management, and office management procedures.

Join us as a Lead Front Desk professional where your energetic approach will elevate our clinic’s efficiency! Your dedication to accuracy, patient care excellence, and team leadership will make a meaningful difference every day. We’re committed to supporting your growth through a collaborative environment that values your expertise in healthcare administration!

Pay: $25.00 - $32.62 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person