Dental Patient Care Coordinator

Job Title: Scheduling Coordinator
Location: Serene Dental - 6610 SW Capitol HWY, Portland OR 97239

Schedule: Mon, Tue, Thu, Fri
Employment Type: Full-Time
Compensation: Competitive salary + performance incentives
Experience : 2+ years in dental front office

About Us:
We are a dynamic and patient-focused private practice committed to delivering exceptional care and personalized service. Our team is passionate about helping patients achieve optimal oral health while continuously improving practice performance through efficiency, communication, and innovation. As we grow, we’re looking for a talented Front Office Coordinator who understands how scheduling and administrative excellence directly impact both patient care and practice success.

Position Overview:
This is not an entry level position. We’re seeking an experienced Scheduling Coordinator with a proven track record to improve efficiency and smooth operation of the office through effective scheduling systems. The ideal candidate is highly organized, detail-oriented, personable, and thrives in a fast-paced environment where both operational efficiency and patient experience are top priorities.

Key Responsibilities:

• Minimize cancellations and no-shows through confirmation protocols and patient education
• Maintain a full, balanced schedule for hygiene and treatment appointments
• Follow up on unscheduled treatment and overdue re-care
• Coordinate referrals with external specialists and ensure proper follow-through
• File and organize patient records, treatment plans, and referral documentation accurately
• Maintain exceptional document management systems for easy retrieval and audit-readiness
• Greet and assist patients warmly, creating a positive and professional front-office experience
• Collect co-pays and deductibles accurately
• Collaborate closely with clinical and administrative staff to ensure seamless operations
• Monitor and analyze schedule efficiency metrics and implement process improvements
• Submit Insurance Claims, follow up on claims and process EOB

Requirements:

• Minimum of 2 years’ experience in a dental office scheduling or front office role
• Proven ability to increase production through strategic scheduling
• Strong organizational and multitasking skills with impeccable attention to detail
• Proficiency with dental software (Open Dental and Vyne experience preferred, but not required)
• Experience coordinating referrals and managing patient documentation
• Excellent communication skills and a team-first attitude
• Self-motivated and solutions-oriented

Why Join Us?

• Supportive, collaborative team environment
• A chance to make a measurable impact on practice efficiency and patient outcomes
• Growth-focused culture with professional development opportunities
• Competitive compensation and benefits package

Ready to help us take our practice to the next level?
Submit your resume and a brief cover letter highlighting your scheduling achievements and how your organizational skills have contributed to previous practice success.

Keyword search: Scheduling coordinator, treatment plant coordinator, patient care coordinator, office manager

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person