Lead Dental Front Desk Receptionist

Our one doctor private office in Lombard, IL is looking for an experienced Lead Front Desk / Practice Leader who wants more than a job.

We are looking for someone who wants to help build the practice, lead the team, improve systems, elevate the patient experience, and contribute to the continued growth of the office.

We Are Hiring a Leader First — Administrator Second

This position is not for someone who simply wants to answer phones, check patients in and out, and complete a daily checklist. We want someone who understands the difference between working IN the practice and working ON the practice.

You should naturally look for ways to:

• Improve the patient experience.
• Strengthen front-office systems and processes.
• Improve communication between the front and back office.
• Identify problems before they become bigger problems.
• Take ownership rather than waiting to be told what to do.
• Help create accountability and consistency within the team.
• Find opportunities to make the practice more efficient and successful.
• Lead by example.

Requirements:

• Minimum 2 years of dental front-desk and/or clinical experience.
• Previous chairside experience is required.
• Strong understanding of the dental office workflow and patient experience.
• Demonstrated leadership or initiative in a previous position.
• A history of taking responsibility and adding value to a previous practice or organization.
• Strong communication and organizational skills.
• Ability to confidently interact with patients, doctors, and team members.
• Ability to multitask while maintaining a high level of professionalism.
• Spanish bilingual is a major plus.

What Will Set You Apart:

We are especially interested in candidates who can tell us how they made their previous practice better.

For example:

Did you improve collections?

Increase case acceptance?

Improve scheduling or production?

Create better systems?

Improve patient retention?

Help train or lead a team?

Solve a recurring problem?

Take something that wasn't working and make it work better?

We want to hear about it.

Your compensation will be based not only on how many years you've worked, but on the experience you bring and the value you've demonstrated in previous roles.

Office Hours: Mon: 10 am-6pm, Tues and Thurs: 11am-7 pm, Friday: 10 am- 2pm, Wed: Admin

Benefits:

• Dental insurance
• Health insurance
• Paid time off