Front Office Lead

Overview

As a Front Office Lead, you’ll keep daily clinic or dental office operations organized, welcoming, and compliant. You’ll guide front office staff, support patient flow, and coordinate administrative and financial processes. Your impact: Clear communication and accurate records help patients navigate care and enable clinical teams to focus on treatment.

Duties

• Lead and support front office staff, coordinate schedules, and promote responsive customer service.
• Manage patient registration, records, medical billing, and patient management software, including electronic health record (EHR) and electronic medical record (EMR) systems.
• Oversee office operations, budgeting, fiscal and financial management, and practice management processes.
• Support compliance with the Health Insurance Portability and Accountability Act (HIPAA), health regulation policies, and applicable accreditation requirements, including Joint Commission (JCAHO) standards where relevant.
• Coordinate with clinical and administrative teams on managed care and utilization management workflows.

Qualifications

• Medical, dental, or clinic office experience; medical office management, healthcare practice management, or office management experience is preferred.
• Supervising or healthcare staff management experience, including managing teams as a healthcare practice manager, is an asset.
• Knowledge of medical terminology, medical records, medical administrative support, compliance, and EHR/EMR management.
• Familiarity with Microsoft Office and patient software such as Eaglesoft or Dentrix is helpful.
• Skills in management, managerial communication, human resources, and customer service are valued. Nursing, acute or critical care, and dental clinic experience are also relevant.

Pay: $16.00 - $24.00 per hour

Benefits:

• Paid time off

Work Location: In person