Front Office Coordinator

Position Overview

We are seeking an organized, proactive, and patient-centered Front Office Coordinator to lead our patient check-in/out experience, schedule optimization, and treatment presentation. In this role, you will partner closely with the Practice Manager and clinical team to keep the daily schedule productive, manage patient flow, facilitate financial arrangements, and ensure top-tier patient care from the first call to post-operative follow-up.

Key Responsibilities

Patient Relations & Front Desk Operations

• Greet, check in, and walk out patients with a warm, professional demeanor.
• Answer incoming phone calls and patient inquiries
• Perform next-day post-op check-in calls for patients

Schedule Optimization & Production Strategy

• Follow up on unscheduled treatment, overdue hygiene recalls, and second consultations.
• Call to confirm next-day appointments after collection amounts are finalized.

Treatment Coordination & Financial Arrangements

• Present treatment plans clearly, address patient questions or concerns, and facilitate financing options.

Insurance & Administrative Support

• Complete insurance eligibility and benefit verification
• Track dental lab cases; contact labs or adjust patient appointments as needed
• Run daily reports.

Qualifications & Skills

• Experience: 1–2+ years of dental front office, patient coordination, or treatment presentation experience preferred.
• Software Proficiency: No experience needed; however, familiarity with Eaglesoft is a plus
• Financial Acumen: Comfort discussing dental procedures, out-of-pocket costs, and patient financing platforms
• Communication: Exceptional phone etiquette, verbal communication, and active listening skills.
• Organization: Strong multi-tasker who can manage competing priorities (phones, walk-ins, lab tracking, and chart notes) in a fast-paced environment.

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Language:

• Spanish (Preferred)

Work Location: In person