Front Desk Receptionist

Patient Concierge / Front Desk Coordinator

Form + Function Dental Aesthetics | Las Vegas, NV (Summerlin)

Job Type: Full-Time
Schedule: Monday–Thursday, 8:00 AM – 5:00 PM
Compensation: Starting at $22/hour, based on experience, with performance-based bonus opportunities

About Us

Form + Function Dental Aesthetics is a boutique dental practice in Summerlin, Las Vegas.

We believe the dental experience should feel different... more personal, more intentional, and centered around the individual. From the moment a patient walks through our doors, every detail matters.

Our practice specializes in comprehensive, aesthetics, TMJ, and airway dentistry, with an emphasis on personalized care, advanced technology, and an elevated patient experience.

We're looking for an exceptional Receptionist / Patient Concierge to be the face and voice of our practice. This isn't your typical dental front desk position. We're seeking someone who takes pride in creating meaningful connections, anticipates people's needs, and understands that outstanding service is just as important as outstanding clinical care.

The Role

As our Patient Concierge, you'll be the first impression and primary point of contact for our patients.

You'll play an essential role in making every patient feel welcomed, comfortable, informed, and genuinely cared for.

Patient Experience & Hospitality

• Welcome patients with warmth, professionalism, and genuine enthusiasm.
• Create a seamless, elevated experience from check-in to check-out.
• Anticipate patient needs and provide thoughtful, personalized service.
• Build lasting relationships with patients and make them feel valued.
• Handle patient questions or concerns with empathy, confidence, and discretion.

Scheduling & Communication

• Manage patient appointments and maintain an organized, efficient schedule.
• Answer phone calls, texts, and emails promptly and professionally.
• Coordinate new patient inquiries, consultations, and follow-ups.
• Proactively maintain communication with patients to ensure continuity of care.

Treatment & Financial Coordination

• Present treatment estimates and explain financial options clearly and confidently.
• Help patients understand insurance benefits and payment responsibilities.
• Coordinate patient financing and payment arrangements.
• Follow up with patients regarding recommended treatment.
• Support patients in making informed decisions without high-pressure sales tactics.

Administrative Responsibilities

• Verify dental insurance eligibility and benefits.
• Assist with insurance claims, billing, and payment collection.
• Maintain accurate patient records and documentation.
• Help develop and refine front office systems and workflows.
• Collaborate closely with the clinical team to ensure a seamless patient experience.

Who We're Looking For

We're looking for someone who is naturally personable, highly organized, and takes ownership of their work.

Our ideal candidate:

• Has exceptional communication skills, both written and verbal.
• Is warm, approachable, professional, and confident.
• Has a hospitality mindset and genuinely enjoys taking care of people.
• Is highly detail-oriented and able to multitask without compromising quality.
• Takes initiative, solves problems, and doesn't wait to be told what to do.
• Is comfortable discussing treatment costs and financial arrangements.
• Maintains professionalism and composure in challenging situations.
• Is comfortable learning technology and adapting to new systems.
• Values teamwork, accountability, and continuous improvement.

Preferred Qualifications

• Previous dental front office or treatment coordination experience.
• Experience with dental insurance verification and billing.
• Familiarity with dental practice management software.
• Experience in luxury hospitality, concierge services, or high-end customer service is a plus.

Dental experience is preferred, but we also value candidates from luxury hospitality, boutique retail, and other service-oriented industries who demonstrate exceptional interpersonal skills.

Why Join Form + Function?

• Four-day workweek: Monday through Thursday.
• Boutique environment: A thoughtfully designed, modern practice focused on quality over volume.
• Personalized patient care: We prioritize relationships and meaningful experiences rather than rushing patients through appointments.
• Opportunity for growth: Join a growing practice where your ideas, initiative, and contributions matter.
• Performance-based compensation: Opportunities to earn additional compensation based on practice performance.
• Collaborative culture: Work closely with a team committed to clinical excellence and exceptional hospitality.

The Right Fit

We're building something intentionally different.

We want patients to feel the same level of care and attention they would experience at a five-star hotel or a luxury boutique, while receiving exceptional dental care.

If you love creating memorable experiences, take pride in the smallest details, and want to be part of a practice where your work truly makes a difference, we'd love to meet you.

To Apply:

Please submit your resume and a brief introduction explaining why you would be a great fit for a boutique, hospitality-focused dental practice.

We look forward to hearing from you!

Pay: $20.00 - $26.00 per hour

Expected hours: 32.0 per week

Application Question(s):

• Why do you think you'd be a good candidate at our boutique office?

Experience:

• Dental clinic: 1 year (Preferred)

Work Location: In person