Front Desk Receptionist for dental office

Job Overview

Join our dynamic dental practice as a Front Desk Receptionist, where you'll be the welcoming face and organizational hub of our clinic! This energetic role requires a proactive individual who thrives in a fast-paced environment, ensuring smooth patient flow, accurate appointment scheduling, and exceptional customer service. Your enthusiasm and attention to detail will help create a positive experience for every patient while supporting the clinical team with essential administrative tasks. If you’re passionate about healthcare, possess excellent communication skills, and enjoy making a difference in people’s lives, this is the perfect opportunity for you!

Responsibilities

• Greet patients warmly and professionally upon arrival, ensuring they feel comfortable and valued from the moment they walk in
• Manage appointment scheduling efficiently using electronic health record (EHR) systems such as Epic, Meditech, or eClinicalWorks, coordinating with clinical staff to optimize daily operations
• Verify patient insurance coverage and assist with health insurance inquiries, including knowledge of Medicare and other plans
• Collect and process payments, including medical billing and collections related to dental services, utilizing medical office management software
• Maintain accurate and up-to-date medical records while adhering to HIPAA guidelines and clinical confidentiality policies
• Answer multi-line phone systems with professionalism, providing information or directing calls appropriately using proper phone etiquette
• Support administrative tasks such as filing, data entry (including 10 key typing), documentation review, and managing electronic health records (EHR) management systems

Requirements

• Proven experience as a medical receptionist or front desk administrative support in a healthcare or dental setting
• Excellent customer service skills with the ability to communicate clearly and professionally both in person and over the phone
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Prior clinic experience with medical or dental scheduling, medical records management, and office experience is preferred
• Ability to handle multiple tasks efficiently while maintaining attention to detail in a busy environment
• Understanding of healthcare compliance standards such as HIPAA and clinical confidentiality policies

Pay: $18.00 - $20.00 per hour

Work Location: In person