Dental Front Desk Receptionist

Dental practice in Raleigh, North Carolina looking for a Dental Front Desk Associate. Your role as the first point of contact for our patients is truly important to us. But this position is more than a "front desk" or “receptionist” job.

Responsibilities:

• Provide exceptional customer service by making the patient the #1 priority
• Be present, engaged, and ready to work at all assigned shift times
• Promptly answer phones with a smile, and communicate with patients in a courteous manner, using recommended verbiage
• Demonstrate and influence a culture of good teamwork to deliver an extraordinary experience for every patient
• Respond to patient appointment requests as quickly as possible and schedule all appointments in accordance to practice guidelines
• Call to confirm scheduled appointments, pull patient files and provide accurate route sheets, to maintain patient flow throughout the day
• Communicate the arrival of a patient and their needs to the clinical staff, as well as notifying the providers of any changes/anticipated issues with the daily schedule
• Assist patients in completing new patient health history forms and accurately enter all patient information into the dental software, ensuring that we have the most updated information on file for each patient
• Contact insurance companies to verify coverage and fee schedules and partner with company vendors to complete insurance breakdowns, within 24 hours of a patient’s scheduled appointment time
• Follow payment policy by posting all charges and payments to patient accounts, and by collecting payments from the patients at the time of service
• Calmly and effectively guide patients by phone through any dental emergencies
• Actively ask existing patients to refer friends and family members to the practice, and complete the patient survey regarding their experience
• Complete checklists as assigned and participate in daily huddles to ensure that every single day flows smoothly
• Maintain patient confidentiality through HIPAA compliance:

Skills/Abilities

• Experience in a professional environment with direct patient contact preferred
• Excellent positive attitude and customer service skills
• Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
• Possess exceptional interpersonal and relationship-building skills, including conflict resolution skills
• Strong organization, planning, and analytical skills
• Ability to multi-task and remain calm in a rapidly changing environment
• Computer proficiency and the ability to learn programs as required
• Eaglesoft experience is a plus
• Ability to review medical documentation accurately while maintaining confidentiality in accordance with HIPAA regulations
• Bilingual abilities are a plus to serve diverse patient populations
• Clinic experience or dental clinic experience is highly desirable

Join us to be part of a supportive team dedicated to improving patient care through efficient office management. Your expertise will help ensure our patients receive the highest level of service while maintaining smooth clinical operations!

Pay: $18.00 - $22.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k) matching
• Paid time off
• Uniform allowance

Work Location: In person