Dental Assistant/Receptionist

Job Overview

Join our dynamic healthcare team as a Dental Assistant/Receptionist, where you will play a vital role in delivering exceptional patient care and ensuring smooth clinic operations. This energetic position combines clinical support with front desk responsibilities, offering a fulfilling opportunity to contribute to patient health and satisfaction. You will manage patient interactions, handle administrative tasks, and support dental procedures with enthusiasm and professionalism. The ideal candidate is detail-oriented, tech-savvy, and passionate about providing outstanding service in a fast-paced dental environment.

Responsibilities

• Greet patients warmly, schedule appointments, and manage patient check-in/check-out processes using EMR (Electronic Medical Records) systems such as Epic, Meditech, or eClinicalWorks
• Verify insurance coverage, process medical billing and collections, including Medicare and health insurance claims
• Maintain accurate and comprehensive medical records, review documentation for completeness, and ensure compliance with HIPAA confidentiality policies
• Assist dentists during procedures by preparing instruments and materials, maintaining clinical cleanliness, and supporting patient comfort
• Manage phone communication with patients regarding appointments, billing inquiries, and general questions while demonstrating excellent phone etiquette
• Handle administrative duties such as filing medical records, data entry using Microsoft Office tools, and performing 10-key typing tasks efficiently
• Support clinical documentation review for care plans, CPT (Current Procedural Terminology) coding, ICD (International Classification of Diseases) coding including ICD-9/ICD-10, to ensure accurate coding for billing purposes
• Maintain a clean and organized front desk area, manage appointment scheduling with medical office management software, and coordinate follow-up visits or referrals

Experience

• Proven clinic experience in a dental or medical office setting with familiarity in EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks
• Strong knowledge of health insurance processes including Medicare billing and health information management practices
• Experience with medical coding (CPT codes), ICD coding (ICD-9/ICD-10), and medical billing procedures
• Bilingual skills are highly preferred to serve diverse patient populations effectively
• Demonstrated ability to handle medical administrative support tasks such as filing, documentation review, and maintaining clinical confidentiality policies
• Excellent computer skills with proficiency in Microsoft Office applications and electronic health records management software
• Exceptional customer service skills combined with effective phone communication and front desk management experience
• Prior dental clinic experience is a plus; familiarity with clinical confidentiality policies and health insurance knowledge is highly valued

Fresh graduates are welcome to apply!

Join us to make a meaningful difference in patients’ lives while enjoying a vibrant work environment that values your skills and dedication!

Pay: $22.00 - $32.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person